Senior Vehicle Operations Manager

Hertz•College Park, GA

About The Position

The Senior Vehicle Operations Manager leads back-of-the-house processes, vehicle care and management, and efficiency initiatives as part of the Vehicle Operations team. The role oversees a brand or department at a location, driving performance through operational leadership, communication, and efficiency. It provides overall leadership to customer operations employees and is responsible for operating performance, customer satisfaction, employee culture, service, budgets, safety, and vendor relations. The position oversees Vehicle Operations Managers and other vehicle operations employees, managing daily operations, fleet availability, and revenue generation for the assigned function. It also supports process improvement, resolves vehicle operations issues, promotes employee engagement and accountability, and carries out administrative and management reporting duties. The listed salary range is $TBD.

Requirements

1–3 years of experience in Customer Service or Operations.
High School Diploma required.
Moderate proficiency in Microsoft Office Suite.
Ability to collaborate with internal and external stakeholders across multiple functions and locations.
Ability to influence.
Flexibility and adaptability, including the ability to work effectively in ambiguous situations.
Excellent verbal and written communication skills.
Results-driven approach, with the ability to make decisions and help solve problems.
Ability to build and lead a diverse, high-performing, results-oriented, and highly engaged team.
Ability to drive process and organizational change.
Ability to motivate teams and maintain a positive attitude in a fast-paced environment.
Ability to work under minimal supervision with a goal-oriented mindset.
Critical-thinking and decision-making skills, including the ability to see the big picture.
Excellent organization, time management, delegation, and prioritization skills.
Courageous leadership and accountability.

Nice To Haves

Car rental, hospitality, or tourism experience.
Bachelor’s Degree.

Responsibilities

Oversee Vehicle Operations Managers and other vehicle operations employees.
Manage daily vehicle operations, fleet availability, and revenue generation for the assigned function.
Lead and support processes to meet and exceed expectations.
Resolve vehicle operations issues to ensure a positive rental experience.
Champion productivity improvements through employee involvement and accountability, and ensure employees follow the Standards of Work (SOW).
Engage in communication plans that build employee engagement and support business results.
Conduct timely and constructive performance evaluations, where applicable.
Participate in the recruiting process as required.
Provide management with updates and indicators as requested.
Remain current on administrative duties according to company policy.