Vehicle Operations Manager

Hertz • Findlay Township, PA

4d

About The Position

The Vehicle Operations Manager leads back-of-the-house processes, vehicle care and management, and efficiency improvements as part of the Vehicle Operations team. The Manager directs frontline employee processes and activities and may support the Senior Vehicle Operations Manager in overseeing a location brand or department. The role provides leadership for vehicle operations employees and is responsible for operating performance, customer satisfaction, employee culture, service, budgets, safety, and vendor relations. Depending on location size, the Manager may lead a brand, a function, or all brands. The stated salary is $60,000 per year.

Requirements

• High school diploma required.
• Moderate proficiency in Microsoft Office Suite.
• Ability to collaborate with internal and external stakeholders.
• Flexibility and adaptability, including effectiveness in ambiguous situations.
• Excellent verbal and written communication skills.
• Ability to address and resolve customer service challenges.
• Results-driven approach, decision-making, and problem-solving ability.
• Ability to build and lead a diverse, high-performing, results-oriented, highly engaged team.
• Ability to drive process and organizational change and influence others.
• Ability to motivate teams and maintain a positive attitude in a fast-paced environment.
• Ability to work under minimal supervision with a goal-oriented mindset.
• Big-picture perspective and critical-thinking and decision-making skills.
• Excellent organization, time management, delegation, and prioritization skills.
• Courageous leadership and accountability.
• 1–3 years of experience in customer service or operations.

Nice To Haves

• Bachelor’s degree preferred.
• Car rental, hospitality, or tourism experience preferred.

Responsibilities

• Manage daily vehicle operations and revenue generation for the assigned function.
• Lead and support processes that meet or exceed customer expectations and align the sales force with sales methods and processes.
• Promote productivity improvements through employee involvement and accountability, and ensure employees follow Standards of Work.
• Use effective communication plans to build employee engagement and achieve business results.
• Conduct timely, constructive performance evaluations where applicable.
• Participate in recruiting as required.
• Provide management with updates and indicators as requested.
• Keep administrative duties current according to company policy.
• Lead and support vehicle operations employees, with responsibility for operating performance, customer satisfaction, employee culture, service, budgets, safety, and vendor relations.

Benefits

• Paid time off.
• Medical, dental, and vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid parental leave and adoption assistance.
• Employee Assistance Program for employees and family.
• Educational reimbursement and discounts.
• Voluntary insurance programs, including pet, legal/identity theft, and critical illness coverage.
• Perks and discounts, including theme park tickets and gym discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED