Senior Vehicle Operations Manager

Hertz•Austin, TX

20h

About The Position

The Senior Vehicle Operations Manager leads back-of-the-house processes, vehicle care and management, and efficiency improvements on the Vehicle Operations team. The role oversees a brand or department at a location, with a focus on operational performance, communication, and efficiency. It provides leadership to customer operations employees and is responsible for operating performance, customer satisfaction, employee culture, service, budgets, safety, and vendor relations.

Requirements

1–3 years of experience in Customer Service or Operations.
High School Diploma required.
Moderate proficiency in Microsoft Office Suite.
Ability to collaborate with internal and external stakeholders across multiple functions and locations.
Ability to influence.
Flexibility and adaptability, including the ability to work effectively in ambiguous situations.
Excellent verbal and written communication skills.
Results-driven, with the ability to make decisions and help solve problems.
Ability to build and lead a diverse, high-performing, results-oriented, highly engaged team.
Ability to drive process and organizational change.
Ability to motivate teams and maintain a positive attitude in a fast-paced environment.
Ability to work under minimal supervision with a goal-oriented mindset.
Ability to see the big picture and use critical thinking and decision-making skills.
Excellent organization, time management, delegation, and prioritization skills.
Courageous leadership and accountability.

Nice To Haves

Car rental, hospitality, or tourism experience preferred.
Bachelor’s Degree preferred.

Responsibilities

Oversee Vehicle Operations Managers and other vehicle operations employees.
Manage daily vehicle operations, fleet availability, and revenue generation for the assigned function.
Lead and support processes to meet and exceed expectations.
Resolve vehicle operations issues to support a positive rental experience.
Champion productivity improvements through employee involvement and accountability, and ensure employees follow Standards of Work (SOW).
Use effective communication plans to build employee engagement and achieve business results.
Conduct timely, constructive performance evaluations where applicable.
Participate in recruiting as required.
Provide management with updates and indicators as requested.
Keep administrative duties current according to company policy.