Senior Vehicle Operations Manager

Hertz • Kansas City, MO

10h

About The Position

The Senior Vehicle Operations Manager leads back-of-the-house processes, vehicle care and management, and efficiency initiatives on the Vehicle Operations team. The role oversees a brand or department at a location to drive performance through operational leadership, communication, and efficiency. It provides leadership to customer operations employees and is responsible for operating performance, customer satisfaction, employee culture, service, budgets, safety, and vendor relations.

Requirements

• 1–3 years of experience in Customer Service or Operations.
• High school diploma required.
• Moderate proficiency in Microsoft Office Suite.
• Ability to collaborate with internal and external stakeholders across multiple functions and locations.
• Ability to influence.
• Flexibility and adaptability, including the ability to work effectively in ambiguous situations.
• Excellent verbal and written communication skills.
• Results-driven approach, with the ability to make decisions and help solve problems.
• Ability to build and lead a diverse, high-performing, results-oriented, and highly engaged team.
• Ability to drive process and organizational change.
• Ability to motivate teams and maintain a positive attitude in a fast-paced environment.
• Ability to work under minimal supervision with a goal-oriented mindset.
• Ability to see the big picture and apply critical thinking and decision-making skills.
• Excellent organization, time management, delegation, and prioritization skills.
• Courageous leadership and accountability.

Nice To Haves

• Car rental, hospitality, or tourism experience.
• Bachelor’s degree.

Responsibilities

• Oversee Vehicle Operations Managers and other vehicle operations employees.
• Manage daily vehicle operations, fleet availability, and revenue generation for the assigned function.
• Lead and support processes to meet and exceed expectations.
• Resolve vehicle operations issues to ensure a positive rental experience.
• Champion productivity improvements through employee involvement and accountability, and ensure employees follow Standards of Work (SOW).
• Use effective communication plans to build employee engagement and achieve business results.
• Conduct timely and constructive performance evaluations, where applicable.
• Participate in recruiting, as required.
• Provide management with updates and indicators as requested.
• Complete administrative duties according to company policy.

Benefits

• Up to 40% off the base rate of any standard Hertz rental.
• Paid time off.
• Medical, dental, and vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid parental leave and adoption assistance.
• Employee Assistance Program for employees and family.
• Educational reimbursement and discounts.
• Voluntary insurance programs, including pet, legal/identity theft, and critical illness coverage.
• Perks and discounts, including theme park tickets and gym discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED