Vehicle Operations Supervisor

Hertz•South San Francisco, CA

3d•Onsite

About The Position

The Vehicle Operations Supervisor is a management role with Hertz Corporation that provides leadership and administrative support to Vehicle Service Associates (VSAs). The supervisor strengthens VSA productivity through supervision and workflow management, and ensures objectives and daily tasks are completed through collaboration, delegation, and personal action. The role includes responsibility for VSA and transporter productivity KPIs.

Requirements

Must be at least 20 years old.
High school diploma or equivalent.
At least 4 years in an operations role, preferably with increased responsibility.
Working knowledge of operational or maintenance logistics, or transportation.
Strong communication skills and attention to detail.
Ability to delegate effectively.
Ability to collaborate across interdepartmental teams.
Strong time-management skills.
Adaptability and flexibility, including the ability to change direction and focus quickly.
Self-starter who can work autonomously.
Ability to work outdoors in inclement weather.
Flexible scheduling, including nights, weekends, and holidays as needed.
Computer literacy and strong keyboarding skills.
Ability to manage, develop, and motivate staff, including process improvement.

Nice To Haves

Operations experience with increased responsibility is preferred.

Responsibilities

Host huddles to communicate vehicle priorities and daily goals to employees.
Ensure the location is prepared for success and employees have necessary supplies and cleaning products.
Support lot setup to ensure efficient vehicle flow throughout the day.
Observe VSA operations and use random car audits to check compliance with standard procedures and work quality.
Ensure Conveyor Belt VSAs select and transport vehicles effectively; guide them on improvements or changes to vehicle-class priorities.
Monitor the radio for additional support requests from Vehicle Operations staff.
Review each employee’s daily productivity, recognize strong performance, and provide live coaching to poor performers.
Ensure pumps, the lot, storage, and supplies are clean as needed, and keep the Conveyor Belt role clean and organized.
Train employees on newly introduced work standards in coordination with Vehicle Operations Managers or General Managers, and support onboarding.

Benefits

Hourly rate of $29.00.
Eligible for overtime pay, subject to applicable law and company policy requiring prior approval.
Holiday pay at 1.5 times the regular rate for hours worked on designated holidays, plus 8 hours of holiday pay.
Up to 48 hours of sick pay.
Paid time off, vacation, and paid observed holidays, with accruals beginning at 0.83 days per month, 4 floating holidays, and 9 paid observed holidays.
Eligible for profit sharing.
Medical, dental, and vision plan options.
Hertz-paid basic life insurance equal to one times base annual pay.
Retirement programs, including 401(k) employer matching.
Paid parental leave and adoption assistance.
Employee Assistance Program for employees and family.
Educational reimbursement and discounts.
Voluntary pet, legal/identity theft, and critical illness insurance programs.
Perks and discounts, including theme park tickets and gym discounts.