Training Supervisor - Vehicle Operations

Continuum Resource Network•Houston, TX

About The Position

The Training Supervisor – Vehicle Operations oversees training activities at an assigned Vehicle Operations location and supports the development of Vehicle Operations personnel. This hands-on supervisory role is responsible for daily training operations, learner progression, and ensuring training programs meet established quality and performance standards. The supervisor coordinates with managers, project managers, trainers, and mentors to manage schedules and resources, evaluate instructional effectiveness, maintain records, and improve training processes. The role includes supervising trainers and mentors, tracking learner performance in the Learning Management System (LMS), facilitating classroom and hands-on instruction, and maintaining training materials that reflect current SOPs and operational requirements. The supervisor also identifies training risks, reports program progress and concerns to the Training Program Manager, and supports operational proficiency by participating in service missions and staying current with autonomous vehicle testing and service requirements. Travel to new locations may be necessary.

Requirements

At least 12 months of experience as a fully trained Vehicle Operator at Zoox.
1–3 years of experience in the autonomous vehicle industry.
Strong knowledge of Zoox vehicle testing procedures, operational workflows, and safety requirements.
Familiarity with Vehicle Operations training standards and established SOPs.
Experience working in highly collaborative environments and promoting a team-oriented culture.
Ability to coordinate and support trainers, mentors, and operational personnel.
Proven ability to solve problems and improve operational efficiency.
Strong organizational, planning, and decision-making skills.
Ability to monitor training performance, identify deficiencies, and implement improvements.
Excellent written and verbal communication skills, including the ability to explain technical concepts, operational procedures, and training expectations clearly.
Strong interpersonal skills for coordinating with team members, supervisors, and management.
Excellent time management and prioritization skills, with the ability to manage multiple training activities, schedules, and operational priorities simultaneously.
Willingness to travel to new locations to provide training support.
Must possess and maintain a valid driver's license with an acceptable driving record.
Must comply with the Controlled Substance and Alcohol Testing Program adopted by Zoox, as required for public passenger service.

Nice To Haves

Proficiency with Google Workspace collaboration tools, including Google Slides, Google Sheets, Google Docs, and Google Forms.
Previous experience in a supervisory or team leadership role.
Experience teaching, instructing, coaching, or facilitating training programs.
Bachelor's degree or relevant management experience.

Responsibilities

Oversee daily training activities at the assigned Vehicle Operations location.
Partner with team leads, managers, project managers, trainers, and mentors to improve training efficiency, quality, and throughput.
Coordinate training schedules, missions, sessions, and resources to meet operational requirements and team scaling goals.
Monitor training program performance and ensure established standards and targets are met.
Identify opportunities to improve training workflows, resource allocation, and operational efficiency.
Serve as the primary point of contact for onsite Vehicle Operations training personnel.
Ensure trainers and mentors follow established procedures, training expectations, and instructional standards.
Conduct training and development sessions for trainers and mentors.
Audit trainer and mentor activities for instructional quality and compliance with training standards.
Provide guidance, coaching, and feedback to improve training effectiveness and consistency.
Monitor learner progression throughout the Vehicle Operations training program.
Maintain accurate training records, assessment results, and learner progress in the LMS.
Identify training deficiencies, performance concerns, and areas requiring additional coaching; collaborate with trainers, mentors, and management to address learning gaps.
Track training completion rates and overall program throughput.
Facilitate classroom and hands-on training sessions as needed, including real-world and simulated training experiences.
Review, update, and maintain training materials, presentations, assessments, and instructional resources to reflect current SOPs, operational requirements, and best practices.
Support continuous improvement of training materials and instructional methods.
Identify location-specific training risks and operational challenges, and develop mitigation strategies and contingency plans.
Monitor training quality, resource availability, and operational readiness.
Provide regular updates on training progress, program throughput, and operational concerns to the Training Program Manager.
Collaborate with cross-functional stakeholders to resolve issues and maintain training continuity.
Participate in operational service missions for at least 8 hours per quarter as a tactician to maintain proficiency with current SOPs.
Maintain familiarity with Zoox vehicle testing procedures and Vehicle Operations responsibilities, and support operational activities as needed.
Travel to new locations when necessary to support training activities.