Supervisor - Operations Training

Wesco • Reno, NV

6d • $58,775 - $76,407

About The Position

The Supervisor – Operations Training leads a standardized, outcomes-driven training program to improve operational performance. The role supervises Facility Trainers and ensures warehouse associates are trained, certified, and recertified to SOPs across receiving, picking, packing, shipping, wire cutting, light assembly, and 5S practices. The supervisor establishes and manages cross-training metrics to build workforce flexibility and skill depth, partnering with operations leadership to improve productivity, quality, service, and safety. The position supports audit and safety compliance, process development, continuous improvement, and data-driven performance management.

Although the position is listed in Reno, Nevada; Lewisville, Texas; Buena Park, California; and Avondale, Arizona, it may be filled from any location in the United States to support the COE tactical mission and management of U.S. Facility Trainers. The role requires 25%–50% travel.

Work is generally performed in a warehouse. The environment is moderately quiet, generally well-ventilated, and well-lit. Warehouse employees may be exposed to varied weather and may be required to wear protective clothing. The role operates heavy equipment and may be subject to strict safety regulations.

Requirements

• Associate’s degree in Business or a related field (or a Canadian College Diploma) is required.
• At least 3 years of warehouse or distribution operations experience.
• At least 2 years of training/facilitation or frontline leadership experience.
• Strong knowledge of Work Management Systems/Warehouse Control Systems, Radio Frequency workflows, and standard distribution-center processes from receiving through shipping.
• Experience developing SOPs, training materials, and certification programs.
• Proficiency with Microsoft 365, including Excel, PowerPoint, and Teams.
• Data-driven decision-making ability.
• Excellent communication, coaching, and change-management skills.
• Ability to travel 25%–50%.

Nice To Haves

• Bachelor’s degree.
• Prior supervisory experience managing trainers or frontline employees.
• Working knowledge of OSHA safety requirements and safety inspection experience.
• Lean, 5S, or continuous-improvement exposure, including Green Belt experience.
• Ability to work across shifts and support peak periods.
• Bilingual English/Spanish skills.
• Learning management system (LMS) experience.

Responsibilities

• Lead and oversee warehouse associate training, certification, and recertification activities.
• Deliver one-on-one and group training and supervise Facility Trainers’ daily training execution.
• Maintain and enforce SOP compliance, ensuring training documentation and records are accurate and current.
• Coordinate training needs with daily and weekly operational plans to support service requirements.
• Monitor workflow, throughput, quality, and error rates, initiating corrective actions as needed.
• Establish and track performance standards for warehouse functions, including picking, packing, shipping, assembly, returns, equipment, and housekeeping.
• Conduct safety inspections, maintain OSHA-compliant documentation, and support safety incident follow-up.
• Support audit readiness and ensure SOPs and training align with audit and regulatory requirements.
• Identify process bottlenecks and collaborate with leadership on timely resolutions and continuous improvement.
• Partner with the Quality Management Representative or a quality leader to develop, update, and document warehouse processes and work instructions.
• Use data and KPIs to evaluate training effectiveness and operational performance, and report insights to leadership.
• Maintain positive employee relations and provide coaching, feedback, and skill development for direct reports.
• Ensure accurate time, attendance, and performance documentation for Facility Trainers and training participants.
• Participate in Gemba walks and other lean and continuous-improvement activities to reinforce operational standards.
• Use training to drive process improvements in productivity, quality, service, and safety.
• Perform other duties as assigned to support operational excellence and workforce capability.

Benefits

• Eligible employees may receive paid time off, medical coverage, dental coverage, vision coverage, and retirement savings plans.
• Eligible positions may include participation in a bonus or sales incentive plan, subject to applicable plan terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree