Training Supervisor (FC/DC Operations)

Intellisource Colorado • Worcester, MA

3d

About The Position

IntelliSource is seeking a Training Supervisor to take full training ownership of a fulfillment and distribution center on a fixed-term contract engagement. The role leads, develops, and executes training programs that support operational excellence in an e-commerce fulfillment environment. It ensures new hires, existing associates, leads, and frontline team members are trained on operational processes, safety standards, productivity expectations, quality requirements, systems usage, and customer service standards.

The Training Supervisor partners with Operations, HR, Safety, Quality, Workforce Management, and site leadership to align training with business needs, improve associate readiness, reduce errors, increase productivity, and create a consistent onboarding experience. The contract is expected to run from an immediate start through around December 31, 2026, with final dates based on business demands. A project completion bonus equivalent to 20% of total salary is paid upon meeting specified project milestones or final delivery.

The role is based in a warehouse or fulfillment center and requires extended periods on the floor, with the ability to support multiple departments or shifts. Various shifts, overtime, weekends, or peak-season schedules may be required as business needs dictate. The position is safety-sensitive; offers are contingent on successfully clearing post-offer criminal background screening and drug testing. Candidates must be authorized to work in the United States and provide documentary evidence of identity and employment eligibility within three business days of starting.

Compensation is $29–$33 per hour, based on experience and geographic area, with bonus and overtime potential. The role includes a full benefits package with medical, dental, and vision coverage, and may be extended by mutual interest.

Requirements

• At least 2 years of training, leadership, operations, or supervisory experience in a warehouse, distribution, fulfillment, logistics, manufacturing, or high-volume operational environment.
• Experience training frontline associates in a fast-paced production or fulfillment setting.
• Strong understanding of warehouse or e-commerce fulfillment operations, including productivity, quality, safety, attendance, and labor-planning metrics.
• Ability to coach, motivate, and hold team members accountable.
• Strong communication, facilitation, organization, and problem-solving skills.
• Ability to work on the floor for extended periods and support multiple departments or shifts as needed.
• Proficiency with Microsoft Office, Google Workspace, learning systems, warehouse systems, or reporting tools.
• Ability to work in a warehouse or fulfillment-center environment and stand, walk, bend, lift, and move throughout the operation for extended periods.
• Ability to support various shifts, overtime, weekends, or peak-season schedules as business needs require.
• Comfort working in a fast-paced, high-volume, metric-driven environment.
• Must successfully clear post-offer criminal background screening and drug testing.
• Must be authorized to work in the United States and provide documentary evidence of identity and employment eligibility within three business days of the start date.

Nice To Haves

• Experience in e-commerce, fulfillment, 3PL, retail distribution, or high-volume peak-season operations.
• Prior supervisory experience leading trainers, team leads, or hourly associates.
• Experience with LMS platforms, WMS systems, productivity dashboards, or labor-management tools.
• Experience developing training materials, SOPs, job aids, certification checklists, and skills assessments.
• Bilingual English/Spanish, depending on workforce needs.

Responsibilities

• Lead the development and delivery of training programs for e-commerce fulfillment operations, including inbound, outbound, picking, packing, shipping, returns, inventory, quality, safety, and equipment-related processes.
• Facilitate new-hire orientation and operational onboarding covering expectations, policies, safety protocols, attendance standards, performance metrics, and workplace culture.
• Train associates on standard operating procedures, work instructions, system tools, scanning processes, productivity expectations, quality standards, and customer-impacting requirements.
• Ensure training content is accurate, current, consistent, and aligned with operational workflows and business priorities.
• Partner with Operations leadership to identify training needs based on performance trends, productivity gaps, quality errors, safety incidents, attendance concerns, and process changes.
• Provide hands-on floor training, coaching, and reinforcement to associates and trainers.
• Support ramp-up periods, peak-season hiring, new process launches, system changes, and new customer or business requirements.
• Ensure associates are certified or validated before being released to work independently in assigned roles.
• Supervise, coach, and develop trainers, training coordinators, or peer trainers as assigned.
• Assign daily training responsibilities and ensure training coverage aligns with staffing plans, new-hire volumes, and operational priorities.
• Monitor trainer effectiveness and provide feedback to improve facilitation, coaching, consistency, and associate engagement.
• Build a positive training culture focused on accountability, safety, quality, speed, and continuous improvement.
• Ensure training supports company policies, safety standards, OSHA requirements, equipment certification requirements, and customer-specific compliance needs.
• Reinforce safe work behaviors, proper material handling practices, ergonomic standards, and incident prevention expectations.
• Partner with Safety and Quality teams to address recurring issues through targeted retraining and root-cause analysis.
• Maintain accurate documentation of completed training, certifications, retraining, safety acknowledgments, and skills validation.
• Track and report training metrics, including new-hire completion, time-to-productivity, certification status, quality performance, safety completion, retraining activity, and associate readiness.
• Analyze operational performance trends to identify where training can improve UPH, accuracy, attendance, retention, safety, and overall productivity.
• Recommend improvements to training materials, onboarding structure, job aids, process guides, and training delivery methods.
• Support continuous improvement initiatives that improve associate performance, reduce turnover, and create consistency across departments and shifts.

Benefits

• Full benefits package including medical, dental, and vision coverage.
• Project completion bonus equivalent to 20% of total salary, paid upon meeting specific project milestones or final delivery.
• Overtime potential.
• Potential for engagement extension based on mutual interest.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed