Operations Manager, Asset Protection - DC/FC - Return Center
About The Position
Join Walmart's Return Center network and lead efforts to protect people, assets, and operations while supporting a business focused on product returns, value recovery, and sustainability. The Operations Manager, Asset Protection oversees safety, security, investigations, compliance, and emergency preparedness for a high-volume returns operation. The role partners closely with operations leadership and influences facility-wide performance in a rapidly evolving supply chain environment. The Asset Protection team supports Walmart's Return Center, which processes returned merchandise from stores, Sam's Clubs, fulfillment centers, and customer return channels. Working with Operations and site leadership, the team maintains a safe, secure, and compliant environment, protects inventory, supports business continuity, and helps maximize value recovery from returned products.
Requirements
- At least 2 years of experience in a retail, supply chain, or manufacturing environment.
- One of the following: a bachelor's degree in Criminal Justice, Occupational Safety Management, Audit, or a related field, plus 1 year of experience in Asset Protection, Audit, Investigations, or Environmental, Health and Safety within Supply Chain, Retail, Manufacturing, or a related field; or 3 years of experience in Asset Protection, Audit, Investigations, Safety, or Environmental, Health and Safety within Supply Chain, Retail, Manufacturing, or a related field.
- Experience leading teams within a distribution center, fulfillment center, warehouse, retail, or other large-scale operational environment.
- Background in asset protection, safety, security, compliance, investigations, or risk management.
- Knowledge of OSHA requirements, workplace safety programs, and incident investigation processes.
- Ability to influence cross-functional partners, drive accountability, and lead change in a fast-paced operation.
- Experience using data and operational metrics to identify trends, solve problems, and improve business performance.
Nice To Haves
- One or more certifications such as Loss Prevention Certification (LPC), Certified Fraud Examiner (CFE), Associate Safety Professional, or Certified Safety Professional; non-degree certifications such as Certified Safety Manager or related certifications.
- Microsoft Office Suite, SharePoint, and OneDrive experience.
Responsibilities
- Lead safety, security, compliance, and asset protection programs across a high-volume returns operation.
- Conduct and oversee investigations related to theft, inventory loss, workplace incidents, and policy violations.
- Partner with operations leaders to identify risks, implement solutions, and build a culture of safety and accountability.
- Ensure compliance with OSHA, environmental, and company standards through audits, inspections, and corrective actions.
- Support emergency response, crisis management, and business continuity efforts.
- Drive continuous improvement across the facility.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
- Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees paid for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
- Additional compensation may include Regional Pay Zone (RPZ), based on location, and stock.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
