Supervisor, DC Operations (Replenishment)

Tory Burch • McDonough, GA

1d • Onsite

About The Position

The Supervisor, DC Operations (Replenishment) oversees daily functions and team performance in an assigned department within a multi-channel, highly automated Distribution Center. Reporting to a Manager, DC Operations, this hands-on leader works on the distribution center floor to ensure service levels, quality standards, efficient workflows, accurate processing, cost alignment, and compliance with company standards and safety protocols. The supervisor manages labor schedules and resources, meets service level agreements, trains and develops associates, and drives operational improvements while helping deliver an exceptional customer experience.

For the Picking & Replenishment function, the supervisor supports the team in accurate and efficient order picking, inventory restocking, and workflow optimization to meet fulfillment targets. The role also includes rotating to other departments and performing other duties as assigned, contributing to timely and accurate order processing and a safe, productive work environment.

Requirements

• High school diploma or GED required.
• At least 3 years of related experience in a distribution environment.
• At least 1 year of management or people-leadership experience.
• Strong leadership skills, including leading by example, motivating for high performance, and managing team members at different performance levels.
• Strong interpersonal skills and ability to build effective cross-functional relationships, navigate interactions with all levels of management, and maintain professionalism.
• Ability to establish and maintain professional relationships.
• Proficiency in warehouse management systems and Microsoft Office suite.
• Excellent organizational and problem-solving skills.
• Excellent verbal and written communication skills, with the ability to think strategically and tactically.
• English proficiency in speaking and understanding.
• Ability to lift and move up to 35 lbs.
• Ability to walk the warehouse floor actively and stand for extended periods, up to 12 hours.
• Schedule flexibility to work nights and weekends when needed in a multi-shift facility.

Nice To Haves

• Bachelor's degree preferred.
• Prior experience with automation in a distribution environment.
• Experience in a high-volume, high-value distribution center.

Responsibilities

• Develop and implement daily operational plans aligned with service level agreements and business goals.
• Oversee labor scheduling, resource allocation, and workflow coordination to meet productivity and efficiency targets.
• Monitor operational KPIs, including accuracy, throughput, and efficiency, and take corrective action as needed.
• Collaborate with inventory control and cross-functional teams to support material flow and stock accuracy.
• Maintain compliance with company policies, safety regulations, and industry best practices.
• Promote and maintain a 5S culture through organizational and process improvement initiatives.
• Prepare and present reports on operational metrics, challenges, and improvement strategies.
• Facilitate communication across organizational levels and help align departments.
• Work with transportation, inventory control, customer service, and other stakeholders to resolve issues and streamline operations.
• Identify and implement process improvements to enhance efficiency and reduce waste; use data and insights to refine workflows.
• Address operational challenges with practical solutions to support execution across departments.
• Lead, train, and mentor employees to enhance performance and career development.
• Conduct performance evaluations, set expectations, and coach employees to support individual and team success.
• Monitor attendance, productivity, and policy adherence, and address performance issues promptly.
• Partner with Talent on employee relations, including conflict resolution and corrective actions.
• Foster a positive, collaborative work environment that encourages continuous improvement, teamwork, innovation, and problem-solving.
• Ensure employees understand company policies, safety protocols, and performance expectations.
• Supervise and support the Picking & Replenishment team in accurate and efficient order picking, inventory restocking, and workflow optimization to meet fulfillment targets.
• Actively supervise daily operations and associates, handle other duties, and rotate to other departments as assigned.
• Support timely and accurate order processing while maintaining a safe and productive work environment.

Benefits

• Competitive pay and rewards for high performance.
• Generous benefits supporting mental and physical health, financial security, and overall wellness.
• Employee discount and access to exclusive sales.
• Ongoing training and career development programs.
• Flexible scheduling, including three-day workweeks.
• Climate-controlled facility and casual dress environment (Casual Friday every day).
• Paid volunteer days and opportunities to give back through the Tory Burch Foundation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED