Vehicle Lending Product Manager

Bank of America • Charlotte, NC

4d • Onsite

About The Position

At Bank of America, the Vehicle Lending Product Manager manages the end-to-end product life cycle, including market research and competitor analysis, reporting, strategy development, identifying opportunities to modernize offerings and improve the customer experience, and adherence to Product Risk Management policy. The role integrates product management with sales, marketing, operations, implementation, and customer service strategies.

The position manages aspects of vehicle lending strategic alliance programs and relationships, with a focus on customer experience, cash and back-office operations, escalations, and initiative management. It partners directly with clients and vendors and leads effective internal and external engagement. The role’s stated program focus includes supporting Lucid Motors and its customers, coordinating with internal partners and third-party servicers, managing program changes and controls, and reporting on customer experience, marketing, performance, initiatives, and risk. The position is based at the listed New York, NY office; Bank of America describes an in-office culture with role-specific flexibility. Internal employees currently working from home may apply, but may be required to work onsite if selected.

Requirements

• Ability to manage a critical third-party client relationship with daily interactions and third-party vendor relationships with frequent interactions.
• Ability to work with internal stakeholders on strategy and operational program development, influence others, collaborate, and maintain timelines.
• Auto lending knowledge covering application, origination, and servicing.
• Experience developing client-driven strategies and implementing enterprise-level solutions.
• Strong communication skills, including the ability to tell the story effectively.
• Focus on risk management and ensuring the control environment supports the program and its growth.
• Strong financial acumen, including assessing risk versus reward and building business cases to drive change.
• Ability to handle ambiguity, remain flexible, and adapt to changing circumstances.
• Ability to motivate others and build relationships.
• Strong Excel, PowerPoint, and M365 Copilot skills.

Nice To Haves

• Project or initiative management experience.
• Product and product risk management experience.
• Auto finance industry experience.
• Process Inventory knowledge and control measurement experience.
• P&L and pricing management skills.

Responsibilities

• Manage and support engagement with Lucid Motors, serving as a primary leader for escalated transactions, manufacturer buybacks, customer experience, and program process improvements.
• Coordinate with Lucid, internal partners such as servicing oversight, legal, and risk, and third-party servicers on customer experience initiatives, governance, transaction flows, system and procedure changes, partner communications, and project status and outcomes.
• Drive process improvement initiatives, balancing client, Bank, and third-party needs and timelines through effective communication and collaboration.
• Resolve transactional issues from origination impacts through customer complaints and escalations in partnership with internal teams, Lucid, and third-party servicing vendors.
• Work with third-party technology and servicing vendors to support the program and implement initiatives and changes.
• Ensure Lucid program marketing, terms, and disclosures are accurately presented and reviewed by internal partners for each new marketing campaign.
• Collaborate with product teammates to address customer issues, process improvements, initiatives, change management, and risk management.
• Lead product controls, metrics, and procedures within the Single Process Inventory (SPI) structure and support teammates in maintaining a strong risk framework.
• Analyze internal program governance, risk and reward, business cases, originations, portfolio performance, and forecasts.
• Present to leadership on customer experience, marketing, program performance, initiatives, change management, and the control environment.
• Create comprehensive product development and deployment plans, including supporting sales training programs and marketing materials for clients and internal teams.
• Oversee products and financials, including investment profiles and profit-and-loss activities such as revenue and profit margins.
• Provide product trend information to sales and marketing teams using knowledge of product functionality, marketplace trends, and the competitive landscape.
• Identify opportunities to streamline or enhance product offerings to meet clients’ existing and future needs and support growth and operational excellence.
• Manage risk by implementing and monitoring effective controls with key support partners.
• Partner with internal stakeholders to gather insights about markets, clients, and competitors and develop products that address client needs and encourage adoption.

Benefits

• Benefits eligibility.
• Access to paid time off.
• Resources and support for employees.
• Eligibility to participate in the annual discretionary incentive plan, with awards based on individual performance and behaviors, line-of-business or group performance, and company success.
• Industry-leading benefits (specific benefit types are not listed).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed