Vehicle Inspector - ADESA Cinci

Carvana•Franklin, OH

2h•$18 - $19

About The Position

ADESA, a Carvana-owned company operating in more than 50 locations across the United States, provides vehicle services including repair, reconditioning, and auction remarketing. This Vehicle Inspector role supports customers by evaluating vehicles for condition, wear, neglect, missing parts, mechanical issues, prior repairs, and damage, including structural damage. The inspector completes vehicle inspections promptly and accurately, captures images, and uploads condition results. The role interacts professionally with dealers and consumers as a representative of ADESA and its businesses. The position reports to the Vehicle Inspection Manager or Lead. It requires accurate use of a mobile device and inspection technology, attention to customer service and safety, and the ability to work effectively in a fast-paced team environment. Work takes place both indoors and outdoors and involves light to medium physical work. Hiring is contingent on passing a background check; visa sponsorship is not available.

Requirements

Must be at least 18 years old.
Must have a valid driver’s license that meets the stated requirements.
Must be able to safely drive vehicles of various makes, models, and sizes.
Must be proficient with computer systems and applications.
Must be able to read, write, speak, and understand English.
Critical thinking and problem-solving ability.
Ability to enter data on a handheld device.
Ability to collaborate with multiple departments, customers, and vendors.
Strong customer service skills.
High degree of safety focus.
Ability to multitask while maintaining attention to detail.
Ability to work in a fast-paced environment.
Excellent verbal and written communication skills.

Nice To Haves

High school diploma or GED preferred.
One year of automotive experience preferred.

Responsibilities

Communicate professionally with dealer and consumer customers.
Resolve customer inquiries courteously and professionally, and advise management of complaints or incidents.
Provide prompt, efficient, and courteous attention to internal and external customers.
Inspect vehicles for wear, tear, neglect, damage, previous repairs, and structural damage.
Complete vehicle inspections according to the customer’s defined program.
Accurately capture data on a handheld device and use relevant software and technology.
Deliver timely results and maintain productivity levels established by management.
Provide consistent, accurate inspections with minimal errors in accordance with management’s reasonable expectations.
Collaborate with the manager and sales team on customer needs and service improvements.
Maintain inspection equipment and tools, and inform the manager about needed maintenance or equipment breakdowns.
Leave vehicles clean and return radios, seats, mirrors, and other convenience items to their original positions.
Submit completed condition reports using the technology provided.
Complete a road test when required by the contract or inspection type.
Keep current with technology updates, releases, and product developments.
Understand and use tools such as paint meters and OBD scanners.
Develop and maintain knowledge of competitor products.
Perform other duties assigned by the designated manager.