Vehicle Inspector - ADESA Des Moines

Carvana•Grimes, IA

5d•Onsite

About The Position

The Vehicle Inspector supports customers by inspecting vehicles for condition, wear, tear, neglect, missing parts, mechanical issues, previous repairs, and damage, including structural damage. The role requires completing vehicle inspections promptly and accurately, including capturing images and uploading condition results. The inspector may interact with dealers and consumers professionally as a representative of ADESA and its businesses. The position reports to the Vehicle Inspection Manager or Lead. The role is based at ADESA Des Moines, pays $18 per hour, and follows a Monday–Friday schedule from 10:30 a.m. to 7:00 p.m. The work involves inside and outside environmental conditions, including changing temperatures and weather, slightly elevated noise, and minor atmospheric conditions such as fumes, odors, and dust. Physical activity ranges from light to medium work.

Requirements

Must be at least 18 years of age.
Must have a valid driver’s license that meets the requirements.
Must be able to safely drive a variety of vehicle makes, models, and sizes.
Must be proficient with computer systems and applications.
Must be able to read, write, speak, and understand English.
Must pass a complete background check as a condition of hiring.
Must be able to perform the physical and visual requirements of the position, with reasonable accommodations as applicable.
Critical thinking and problem-solving ability.
Ability to enter data on a handheld device.
Ability to collaborate with multiple departments, customers, and vendors.
Strong customer service skills and a high degree of safety focus.
Ability to multitask while maintaining attention to detail and work in a fast-paced environment.
Excellent verbal and written communication skills.

Nice To Haves

High school diploma or GED preferred.
One year of automotive experience preferred.

Responsibilities

Communicate professionally with dealer or consumer customers.
Resolve customer inquiries courteously and professionally, and advise management of complaints or incidents.
Provide prompt, efficient, and courteous attention to internal and external customers.
Inspect vehicles for wear, tear, neglect, damage, previous repairs, or structural damage.
Complete vehicle inspections according to the customer’s defined program.
Capture data accurately on a handheld device and use relevant software and technology.
Deliver results promptly and maintain productivity levels set by management.
Complete consistent, accurate inspections with minimal errors in accordance with management’s expectations.
Collaborate with the Manager and sales team on customer needs and share insights to improve services.
Maintain equipment and tools properly and advise the manager of needed maintenance or breakdowns.
Leave vehicles clean and return radios, seats, mirrors, and other convenience items to the positions they were in when the vehicle arrived.
Submit completed condition reports using the technology provided for inspections.
Complete road tests when required by contract or inspection type.
Keep current on technology updates, new releases, and product development.
Understand and use tools such as paint meters and OBD scanners.
Develop and maintain knowledge of competitor products.
Perform other duties assigned by the designated manager.