Vehicle Inspector - ADESA Chandler

Carvana•Chandler, AZ

6d•Onsite

About The Position

ADESA, a Carvana-owned company operating more than 50 locations throughout the United States, provides vehicle services including repair, reconditioning, and auction remarketing. The Vehicle Inspector supports customers by evaluating vehicles for condition, wear, neglect, missing parts, mechanical issues, previous repairs, and damage, including structural damage. The inspector completes required inspections promptly and accurately, captures images, and uploads condition results. The role interacts professionally with dealers and consumers as a representative of ADESA and its businesses. The position reports to the Vehicle Inspection Manager or Lead. Inspectors use mobile devices and other technology to record findings, submit condition reports, and, when required by contract or inspection type, conduct road tests. They maintain inspection equipment and tools, keep up with technology and product updates, and collaborate with managers and sales team members to address customer needs and improve service. The posted pay range is $18–$22 per hour. Scheduled hours are 6:00 a.m.–2:30 p.m. during summer and 7:00 a.m.–3:30 p.m. during winter. Hiring is contingent on passing a background check. The role is not eligible for visa sponsorship. ADESA provides reasonable accommodations for people with disabilities to perform essential job functions.

Requirements

Must be at least 18 years old.
Must have a valid driver’s license that meets the requirements.
Must be able to safely drive a variety of vehicle makes, models, and sizes.
Proficiency with computer systems and applications.
Must be able to read, write, speak, and understand English.
Critical-thinking and problem-solving ability.
Ability to enter data on a handheld device.
Team player able to collaborate with multiple departments, customers, and vendors.
Strong customer-service skills.
High degree of safety focus.
Ability to multitask while maintaining attention to detail.
Ability to work in a fast-paced environment.
Excellent verbal and written communication skills.
Hiring is contingent on passing a complete background check.

Nice To Haves

High school diploma or GED preferred.
One year of automotive experience preferred.

Responsibilities

Communicate professionally with dealer and consumer customers.
Resolve customer inquiries courteously and professionally, and advise management of complaints or incidents.
Provide internal and external customers with prompt, efficient, and courteous attention.
Inspect vehicles for wear, tear, neglect, damage, previous repairs, and structural damage.
Complete vehicle inspections according to the customer’s defined program.
Capture inspection data accurately on a mobile device and use the available software and technology.
Deliver inspection results promptly and maintain productivity levels set by management.
Perform consistent, accurate inspections while minimizing errors in line with reasonable management expectations.
Collaborate with the manager and sales team on customer needs and service improvements.
Maintain equipment and tools properly and report maintenance needs or breakdowns to the manager.
Leave radios, seats, mirrors, and other convenience items in the position they were in when the vehicle arrived, and ensure vehicles are clean.
Submit completed vehicle condition reports using the appropriate technology.
Complete road tests when required by the contract or inspection type.
Keep current on technology updates, new releases, and product development.
Understand and use inspection tools such as paint meters and OBD scanners.
Develop and maintain knowledge of competitor products.
Perform other duties assigned by the designated manager.