Vehicle Inspector - ADESA Chandler

Carvana•Chandler, AZ

6d•$18 - $22•Onsite

About The Position

The Vehicle Inspector supports customers by assessing vehicles for condition, wear, tear, neglect, missing parts, mechanical issues, previous repairs, and damage, including structural damage. The role requires completing vehicle inspections promptly and accurately, capturing images, and uploading vehicle-condition results. The inspector interacts professionally with dealers and consumers as a representative of ADESA and its businesses. The position reports to the Vehicle Inspection Manager or Lead. Inspectors use mobile devices and other technology to record findings, submit condition reports, and meet productivity and accuracy expectations. A road test may be required depending on the contract or inspection type. Inspectors also maintain equipment and tools, keep up with technology and product developments, and collaborate with management and sales team members to address customer needs and improve services.

Requirements

Must be at least 18 years old.
Must have a valid driver’s license that meets the requirements.
Ability to safely drive a variety of vehicle makes, models, and sizes.
Proficiency with computer systems and applications.
Ability to enter data on a handheld device.
Strong customer service skills.
Strong verbal and written communication skills.
Ability to collaborate with multiple departments, customers, and vendors.
Ability to multitask while maintaining attention to detail.
Ability to work in a fast-paced environment.
High degree of safety focus.
Ability to read, write, speak, and understand English.
Ability to meet the role’s light-to-medium physical work requirements, including standing, walking, bending, stooping, kneeling, lifting, grasping, pushing, and pulling.
Must pass a complete background check.

Nice To Haves

High school diploma or GED.
One year of automotive experience.

Responsibilities

Communicate professionally with dealer and consumer customers.
Resolve customer inquiries courteously and professionally, and advise management of complaints or incidents.
Provide prompt, efficient, and courteous attention to internal and external customers.
Inspect vehicles for wear, tear, neglect, damage, previous repairs, or structural damage.
Complete vehicle inspections in accordance with the customer’s defined program.
Accurately capture data on a mobile device and use relevant software and technology.
Deliver inspection results in a timely manner and maintain productivity levels set by management.
Provide consistent, accurate inspections with a minimal error rate in line with management’s reasonable expectations.
Collaborate with the Manager and sales team members on customer needs and service improvements.
Maintain equipment and tools properly and report maintenance needs or breakdowns to the manager.
Leave vehicle radios, seats, mirrors, and other convenience items in the positions they were in when the vehicle arrived, and ensure vehicles are clean.
Submit completed condition reports using the technology provided for inspections.
Complete road tests when required by the contract or inspection type.
Keep current on technology updates, new releases, and product development.
Understand and use tools such as paint meters and OBD scanners.
Develop and maintain knowledge of competitor products.
Perform other duties assigned by the designated manager.