Vehicle Inspector - ADESA Acton

Carvana•Acton, MA

10h•$20 - $22

About The Position

The Vehicle Inspector supports customers by inspecting vehicles for condition, wear, tear, neglect, missing parts, mechanical issues, previous repairs, and damage, including structural damage. The role completes required inspections promptly and accurately, including imaging vehicles and uploading condition results. The inspector interacts professionally with dealers and consumers as a representative of ADESA and its businesses. The position reports to the Vehicle Inspection Manager or Lead. This role requires accurate data capture using a mobile device, comfort with software and technology, and the ability to use inspection tools such as paint meters and OBD scanners. Road tests may be required depending on the contract or inspection type. The inspector works with management and sales team members to address customer needs and improve services, while maintaining equipment and following safety and productivity expectations. The role involves light to medium physical work and both indoor and outdoor working conditions, including temperature and weather changes, slightly elevated noise, and minor exposure to fumes, odors, and dust. Applicants must be able to read, write, speak, and understand English. Hiring is contingent on passing a background check; visa sponsorship is not available.

Requirements

Must be at least 18 years old.
Must have a valid driver’s license that meets the requirements.
Must be able to safely drive vehicles of various makes, models, and sizes.
Proficiency with computer systems and applications.
Ability to enter data on a handheld device.
Strong customer service skills.
Strong verbal and written communication skills.
Critical-thinking and problem-solving ability.
Ability to collaborate with multiple departments, customers, and vendors.
High degree of safety focus.
Ability to multitask while maintaining attention to detail.
Ability to work in a fast-paced environment.
Must be able to read, write, speak, and understand English.
Must pass a complete background check.

Nice To Haves

High school diploma or GED.
One year of automotive experience.

Responsibilities

Communicate professionally with dealer and consumer customers.
Resolve customer inquiries courteously and professionally, and advise management of complaints or incidents.
Provide prompt, efficient, and courteous attention to internal and external customers.
Inspect vehicles for wear, tear, neglect, damage, previous repairs, and structural damage.
Complete vehicle inspections according to the customer’s defined program.
Accurately capture data on a mobile device and use relevant software and technology.
Deliver inspection results in a timely manner and maintain productivity levels set by management.
Provide consistent, accurate inspections with minimal errors in accordance with management’s reasonable expectations.
Collaborate with the Manager and sales team members on customer needs and service improvements.
Maintain inspection equipment and tools, and notify the manager of maintenance needs or breakdowns.
Leave vehicles clean and return radios, seats, mirrors, and other convenience items to their original positions.
Submit completed condition reports using the provided technology.
Complete road tests when required by contract or inspection type.
Stay current on technology updates, releases, and product development.
Understand and use tools such as paint meters and OBD scanners.
Develop and maintain knowledge of competitor products.
Perform other duties assigned by the designated manager.