Vehicle Inspector - ADESA Charlotte

Carvana•Charlotte, NC

6h•$20 - $21

About The Position

The Vehicle Inspector supports customers by promptly and accurately inspecting vehicles for condition, wear, tear, neglect, missing parts, mechanical issues, previous repairs, and damage, including structural damage. The role includes capturing and uploading inspection results and condition images using the technology provided. The inspector interacts professionally with dealers and consumers as a representative of ADESA and its businesses, responds to customer inquiries, and works with managers and sales team members to improve customer service. Reporting to the Vehicle Inspection Manager or Lead, the position also requires maintaining inspection equipment and tools, completing road tests when required, and keeping current with technology and product developments.

Requirements

Must be at least 18 years of age.
Must have a valid driver's license that meets the requirements.
Must be able to safely drive vehicles of various makes, models, and sizes.
Must be proficient with computer systems and applications.
Must be able to read, write, speak, and understand English.
Critical thinking and problem-solving ability.
Ability to enter data on a handheld device.
Ability to collaborate with multiple departments, customers, and vendors.
Strong customer service skills.
High degree of safety focus.
Ability to multitask while maintaining attention to detail.
Ability to work in a fast-paced environment.
Excellent verbal and written communication skills.

Nice To Haves

High school diploma or GED preferred.
One year of automotive experience preferred.

Responsibilities

Communicate professionally with dealer and consumer customers.
Resolve customer inquiries courteously and professionally, and advise management of complaints or incidents.
Provide prompt, efficient, and courteous attention to internal and external customers.
Inspect vehicles for wear, tear, neglect, damage, previous repairs, or structural damage.
Complete vehicle inspections according to the customer's defined program.
Capture data accurately on a mobile device and use software and technology comfortably.
Deliver inspection results promptly and maintain productivity levels set by management.
Provide consistent, accurate inspections with minimal errors in accordance with management's reasonable expectations.
Collaborate with the Manager and sales team members on customer needs and insights to improve services.
Maintain equipment and tools and advise the manager of required maintenance or breakdowns.
Leave vehicles clean and return radios, seats, mirrors, and other convenience items to their original positions.
Submit completed condition reports using the technology provided.
Complete road tests when required by contract or inspection type.
Keep current on technology updates, new releases, and product development.
Understand the functionality and use of tools such as paint meters and OBD scanners.
Develop and maintain knowledge of competitor products.
Perform other duties assigned by the designated manager.