Vehicle Inspector - ADESA Flint

Carvana•Flint, MI

15h•Onsite

About The Position

ADESA, a Carvana-owned company, is hiring a Vehicle Inspector to support customers by assessing vehicles for condition, wear, neglect, missing parts, mechanical issues, previous repairs, and damage, including structural damage. Reporting to the Vehicle Inspection Manager or Lead, the inspector completes condition inspections promptly and accurately, captures images, and uploads inspection results. The role may involve professional interaction with dealers and consumers as a representative of ADESA and its businesses. The inspector records data using mobile devices and other available technology, follows customer-specific inspection programs, maintains productivity and accuracy, and may complete road tests when required by the contract or inspection type. The position requires safe operation of a variety of vehicles, customer service, collaboration with internal teams, and proper care of inspection tools and equipment.

Requirements

Must be at least 18 years old.
Must have a valid driver's license that meets the requirements.
Must be able to safely drive a variety of vehicle makes, models, and sizes.
Proficiency with computer systems and applications.
Ability to enter data on a handheld device.
Strong customer service skills.
Ability to collaborate with multiple departments, customers, and vendors.
Strong safety focus.
Ability to multitask while maintaining attention to detail.
Ability to work in a fast-paced environment.
Excellent verbal and written communication skills.
Must be able to read, write, speak, and understand English.

Nice To Haves

High school diploma or GED preferred.
One year of automotive experience preferred.

Responsibilities

Communicate professionally with dealer and consumer customers.
Resolve customer inquiries courteously and professionally, and advise management of complaints or incidents.
Provide internal and external customers with prompt, efficient, and courteous attention.
Inspect vehicles for wear, tear, neglect, damage, previous repairs, and structural damage.
Complete vehicle inspections according to the defined program for each customer.
Capture inspection data accurately using a mobile device and available software and technology.
Deliver inspection results promptly and maintain productivity levels established by management.
Perform consistent, accurate inspections while minimizing errors in accordance with management expectations.
Collaborate with the manager and sales team on customer needs and provide insights that may improve services.
Maintain tools and equipment properly and notify the manager of maintenance needs or equipment breakdowns.
Leave vehicles clean and return radios, seats, mirrors, and other convenience items to their arrival positions.
Submit completed condition reports using the appropriate technology.
Complete road tests when required by the contract or inspection type.
Keep current with technology updates, releases, and product developments.
Understand and use tools such as paint meters and OBD scanners.
Develop and maintain knowledge of competitor products.
Perform other duties assigned by the designated manager.