Vehicle Inspector - ADESA Charlotte

Carvana•Charlotte, NC

18h•Onsite

About The Position

ADESA, a Carvana-owned company, is hiring a Vehicle Inspector at its Charlotte location. Reporting to the Vehicle Inspection Manager or Lead, the role supports customers by inspecting vehicles for condition, wear, neglect, missing parts, mechanical issues, previous repairs, and damage, including structural damage. Inspectors complete required inspections promptly and accurately, capture images, and upload condition results. They interact professionally with dealers and consumers as representatives of ADESA and its businesses. The position requires accurate data entry using mobile devices and other technology, timely results, and adherence to customer-specific inspection programs. A road test may be required depending on the contract or inspection type. The role also involves maintaining inspection tools and equipment, collaborating with management and sales team members, staying current with technology and product updates, and providing courteous customer service. Work takes place both indoors and outdoors, with changing temperatures and weather, slightly elevated noise, and minor exposure to fumes, odors, and dust. Physical activity ranges from light to medium work, including standing, walking, bending, kneeling, and lifting. Reasonable accommodations are available for individuals with disabilities.

Requirements

Must be at least 18 years of age.
Must have a valid driver’s license that meets the stated requirements.
Ability to safely drive a variety of vehicle makes, models, and sizes.
Proficiency with computer systems and applications.
Ability to enter data using a handheld device.
Strong customer service skills.
Ability to collaborate with multiple departments, customers, and vendors.
Strong safety focus.
Ability to multitask while maintaining attention to detail.
Ability to work in a fast-paced environment.
Excellent verbal and written communication skills.
Ability to read, write, speak, and understand English.

Nice To Haves

High school diploma or GED preferred.
One year of automotive experience preferred.

Responsibilities

Communicate professionally with dealer and consumer customers.
Resolve customer inquiries courteously and professionally, and advise management of complaints or incidents.
Provide internal and external customers with prompt, efficient, and courteous attention.
Inspect vehicles for wear, tear, neglect, damage, previous repairs, and structural damage.
Complete vehicle inspections according to the customer’s defined program.
Accurately capture inspection data on a mobile device and use available software and technology.
Deliver inspection results promptly and maintain productivity levels set by management.
Complete consistent, accurate inspections while minimizing errors in accordance with management expectations.
Collaborate with the manager and sales team on customer needs and service improvements.
Maintain equipment and tools, and report maintenance needs or breakdowns to the manager.
Leave radios, seats, mirrors, and other convenience items in the positions they were in when vehicles arrived, and ensure vehicles are clean.
Submit completed condition reports using the appropriate technology.
Complete road tests when required by the contract or inspection type.
Keep current on technology updates, new releases, and product development.
Understand and use tools such as paint meters and OBD scanners.
Develop and maintain knowledge of competitor products.
Perform other duties assigned by the designated manager.