Vehicle Inspector - ADESA Cinci

Carvana•Franklin, OH

About The Position

The Vehicle Inspector supports customers by assessing vehicles for condition, wear, neglect, missing parts, mechanical issues, previous repairs, and damage, including structural damage. The role requires completing vehicle inspections promptly and accurately, capturing images, and uploading condition results. The inspector interacts professionally with dealers and consumers as a representative of ADESA and its businesses. The position reports to the Vehicle Inspection Manager or Lead. It requires accurate data entry on a mobile device, comfort using software and inspection tools, timely delivery of results, and adherence to customer-specific inspection programs. A road test may be required depending on the contract or inspection type. The role involves working both indoors and outdoors in changing weather and temperature conditions, with slightly elevated noise and minor exposure to fumes, odors, and dust. Physical activity ranges from light to medium work.

Requirements

Must be at least 18 years of age.
Must have a valid driver’s license that meets the requirements.
Must be able to safely drive vehicles of a variety of makes, models, and sizes.
Must be able to read, write, speak, and understand English.
Proficiency with computer systems and applications.
Ability to enter data on a handheld device.
Strong customer service skills.
Ability to collaborate with multiple departments, customers, and vendors.
High degree of safety focus.
Ability to multitask while maintaining attention to detail.
Ability to work in a fast-paced environment.
Excellent verbal and written communication skills.

Nice To Haves

High school diploma or GED preferred.
One year of automotive experience preferred.

Responsibilities

Communicate professionally with dealer and consumer customers.
Resolve customer inquiries courteously and professionally, and advise management of complaints or incidents.
Provide prompt, efficient, and courteous attention to internal and external customers.
Inspect vehicles for wear, tear, neglect, damage, previous repairs, and structural damage.
Complete vehicle inspections according to the customer’s defined program.
Accurately capture data using a mobile device and work with inspection software and technology.
Deliver inspection results promptly and maintain productivity and accuracy standards set by management.
Collaborate with the manager and sales team on customer needs and provide insights to improve services.
Maintain equipment and tools properly and report maintenance needs or breakdowns to the manager.
Leave radios, seats, mirrors, and other convenience items in the positions they were in when the vehicle arrived, and ensure vehicles are clean.
Submit completed condition reports using the technology provided for inspections.
Complete road tests when required by the contract or inspection type.
Keep current with technology updates, releases, and product development.
Understand and use tools such as paint meters and OBD scanners.
Develop and maintain knowledge of competitor products.
Perform other duties assigned by the designated manager.