Vehicle Inspector - ADESA Acton

Carvana•Acton, MA

11h

About The Position

The Vehicle Inspector supports ADESA customers by assessing vehicles for condition, wear, neglect, missing parts, mechanical issues, previous repairs, and damage, including structural damage. The inspector completes required inspections promptly and accurately, captures and uploads vehicle condition information using the available technology, and represents ADESA professionally when interacting with dealers and consumers. This position reports to the Vehicle Inspection Manager or Lead.

Requirements

Must be at least 18 years of age.
Must have a valid driver's license that meets the requirements.
Ability to safely drive a variety of vehicle makes, models, and sizes.
Proficiency with computer systems and applications.
Ability to enter data on a handheld device and work comfortably with software and technology.
Strong customer service skills and excellent verbal and written communication skills.
Ability to collaborate with multiple departments, customers, and vendors.
Strong critical-thinking and problem-solving ability.
High degree of safety focus.
Ability to multitask while maintaining attention to detail in a fast-paced environment.
Must be able to read, write, speak, and understand English.
Hiring is contingent on passing a complete background check.

Nice To Haves

High school diploma or GED preferred.
One year of automotive experience preferred.

Responsibilities

Communicate professionally with dealer and consumer customers.
Resolve customer inquiries courteously and professionally, and advise management of complaints or incidents.
Provide prompt, efficient, and courteous attention to internal and external customers.
Inspect vehicles for wear, tear, neglect, missing parts, mechanical issues, previous repairs, and damage, including structural damage.
Complete vehicle inspections according to the customer's defined program and capture accurate data on a mobile device.
Submit completed vehicle condition reports using the available technology, including imaging and uploading results.
Deliver timely results and maintain productivity and inspection accuracy in line with management expectations.
Collaborate with the Manager and sales team on customer needs and service improvements.
Maintain inspection equipment and tools, and report maintenance needs or breakdowns to the manager.
Leave vehicle radios, seats, mirrors, and other convenience items in the same position as when the vehicle arrived, and ensure vehicles are clean.
Complete road tests when required by contract or inspection type.
Stay current on technology updates, new releases, and product development.
Understand and use tools such as paint meters and OBD scanners.
Develop and maintain knowledge of competitor products.
Perform other duties assigned by the designated manager.