Vehicle Condition Inspector

ACV • Newark, NJ

7d

About The Position

ACV Auctions is seeking an enthusiastic Vehicle Condition Inspector with automotive knowledge and a customer-service mindset. Inspectors represent the company to its clients, explaining vehicle condition clearly and providing careful, trustworthy service. The role involves inspecting vehicles at dealerships, auctions, and off-lease locations; documenting damage, missing parts, and mechanical issues; preparing condition reports and cost estimates; and listing vehicles on ACV Auctions’ digital marketplace. Inspectors also build relationships with dealers, support sales efforts, and help dealerships use the platform.

Requirements

• At least 1 year of experience in the automobile field, including knowledge of body, paint, and mechanical repair, with a customer-service background.
• Ability to read, write, speak, and understand English.
• Ability to work outdoors in the elements for extended periods.
• Problem-solving aptitude, resourcefulness, and innovative approaches to challenges.
• Ability to work independently with minimal supervision and as part of a team.
• Strong communication skills and ability to understand customer needs and expectations.
• Valid driver’s license and use of a validly registered and insured motor vehicle.
• Knowledge of system capabilities, job-relevant software packages, and web-based applications.
• Ability to perform manual labor, including standing for extended periods, lifting up to or more than 25 pounds, bending, and squatting.
• Ability to drive both manual and automatic transmissions.
• Vision sufficient to identify small defects around and underneath vehicles.

Responsibilities

• Support efforts to simplify and enhance the customer experience.
• Partner with a Territory Manager and other Inspectors to inspect vehicles at dealerships, auctions, and off-lease locations for damage, missing parts, and mechanical problems.
• Prepare and submit vehicle-condition reports, repair or replacement cost estimates, and related documentation.
• Help the sales team up-sell or cross-sell services and products.
• Interact regularly with dealers to build strong relationships and support client satisfaction.
• Travel to dealerships and homes to inspect vehicles, write condition reports, and list vehicles for sale on the auction platform.
• Take overall and damage photographs, match them to the correct vehicle, and download them to the image server using a company-issued smartphone.
• List inspected wholesale vehicles on the ACV Auctions platform for bidding and purchasing.
• Sign up independent dealerships as buyers on the ACV Auctions digital platform.
• Perform additional duties as assigned.

Benefits

• Multiple medical plans, including a high-deductible, low-cost health plan.
• Company-sponsored paid short-term disability, long-term disability, and life insurance.
• Optional dental, vision, supplemental life and AD&D, legal and identity protection, accident, and critical illness insurance.
• Paid time off, including at least three paid sick days or applicable state or local paid sick leave, six paid company holidays, two floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other legally required paid leave.
• Employee Stock Purchase Program and additional opportunities to earn company stock.
• Company 401(k) retirement plan.
• Learning and development opportunities.
• Eligible for additional compensation under ACV’s incentive compensation plan; the average monthly incentive earned by Vehicle Condition Inspectors in this territory in 2025 was $1,240.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed