Vehicle Condition Inspector

ACV • Buffalo, NY

2d

About The Position

ACV Auctions is seeking an enthusiastic Vehicle Condition Inspector with automotive knowledge and customer-service skills. Inspectors represent the company to dealers and help uphold its standards of trust, transparency, credibility, and customer service. Working with a Territory Manager and a team of Inspectors, this role inspects vehicles at dealerships, auctions, and off-lease locations; documents vehicle condition and estimated repair or replacement costs; and supports the sale of vehicles and use of ACV’s digital marketplace. The position involves travel to dealerships and homes, working outdoors in varying elements, and using a company-issued smartphone and ACV’s platform.

Requirements

• At least 1 year of experience in the automobile field, including body, paint, and mechanical repair knowledge, with a customer-service background.
• Ability to read, write, speak, and understand English.
• Ability to work outdoors in the elements for extended periods.
• Problem-solving aptitude, resourcefulness, and innovative approaches to challenges.
• Ability to work independently with minimal supervision and as part of a team.
• Excellent communication skills and ability to understand customer needs and expectations.
• Valid driver’s license and use of a validly registered and insured motor vehicle.
• Knowledge of system capabilities, relevant software packages, and web-based applications.
• Ability to perform manual labor, including standing for extended periods, lifting up to or more than 25 pounds, bending, and squatting.
• Ability to drive manual and automatic transmission vehicles.
• Vision sufficient to identify small defects around and underneath vehicles.

Responsibilities

• Support efforts to simplify and enhance the customer experience.
• Partner with a Territory Manager and a team of Inspectors to inspect vehicles at dealerships, auctions, and off-lease locations for damage, missing parts, and mechanical problems.
• Prepare and submit vehicle condition reports, repair or replacement cost estimates, and related documentation.
• Help the sales team up-sell or cross-sell services and products.
• Interact regularly with dealers to build strong relationships and support client satisfaction.
• Travel to dealerships and homes to inspect vehicles, write condition reports, and list vehicles for sale on the auction platform.
• Take overall and damage photos, match them to the vehicle, and download them to the image server using a company-issued smartphone.
• List inspected wholesale vehicles on the ACV Auctions platform for bidding and purchasing.
• Sign up independent dealerships as buyers on the ACV Auctions digital platform.
• Perform additional duties as assigned.

Benefits

• Multiple medical plans, including a high-deductible, low-cost health plan.
• Company-sponsored short-term disability, long-term disability, and life insurance.
• Optional dental, vision, supplemental life and AD&D, legal/ID protection, accident, and critical illness insurance.
• Paid sick leave, paid company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other paid leave as required by law.
• Employee Stock Purchase Program and additional opportunities to earn company stock.
• 401(k) retirement plan.
• Competitive compensation and learning and development opportunities.
• Position is eligible for additional compensation under ACV’s incentive compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed