Vehicle Condition Inspector

ACV • South Bend, IN

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About The Position

ACV Auctions is seeking an enthusiastic Vehicle Condition Inspector with automotive knowledge and a customer-service mindset. Inspectors represent ACV to clients, explain vehicle conditions clearly, and provide detailed and credible information. Working with a Territory Manager and other Inspectors, the role involves inspecting vehicles at dealerships, auctions, and off-lease locations, preparing condition reports and cost estimates, photographing vehicles, and listing vehicles on ACV’s digital auction platform. Inspectors also build dealer relationships, support sales efforts, and help dealerships use the platform.

Requirements

• At least 1 year of experience in the automobile field, including body, paint, and mechanical repair knowledge, with a customer service background.
• Ability to read, write, speak, and understand English.
• Ability to work outdoors in the elements for extended periods.
• Problem-solving aptitude and the ability to address challenges with resourcefulness and innovative approaches.
• Ability to work independently with minimal supervision and as part of a team.
• Excellent communication skills and ability to understand customer needs and expectations.
• Valid driver’s license and use of a validly registered and insured motor vehicle.
• Knowledge of system capabilities, job-relevant software packages, and web-based applications.
• Ability to perform manual labor, including standing for extended periods, lifting 25 pounds or more, bending, and squatting.
• Ability to drive both manual and automatic transmission vehicles.
• Vision sufficient to identify small defects around and underneath vehicles.

Responsibilities

• Support efforts to simplify and enhance the customer experience.
• Work with a Territory Manager and a team of Inspectors to inspect vehicles at dealerships, auctions, and off-lease locations for damage, missing parts, and mechanical problems.
• Prepare and submit vehicle condition reports, repair or replacement cost estimates, and related documentation.
• Help the sales team up-sell or cross-sell services and products.
• Interact regularly with dealers to build strong relationships and support client satisfaction.
• Travel to dealerships and homes to inspect vehicles, write condition reports, and list vehicles for sale on the auction platform.
• Take overall and damage photos, match them to vehicles, and upload them to the image server using a company-issued smartphone.
• List inspected wholesale vehicles on the ACV Auctions platform for bidding and purchasing.
• Sign up independent dealerships as buyers on the ACV Auctions digital platform.
• Perform additional duties as assigned.

Benefits

• Multiple medical plans, including a high-deductible, low-cost health plan.
• Company-sponsored paid short-term disability, long-term disability, and life insurance.
• Optional dental, vision, supplemental life and AD&D, legal and identity protection, accident, and critical illness insurance.
• Paid time off, including at least 3 paid sick days or the applicable state or local paid sick leave amount, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other leave required by law.
• Employee Stock Purchase Program and additional opportunities to earn company stock.
• Company 401(k) retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed