Vehicle Condition Inspector

ACV•Cranberry Township, PA

About The Position

ACV Auctions is seeking an enthusiastic Vehicle Condition Inspector with automotive knowledge and a strong customer-service orientation. Inspectors represent the company to its clients, explaining vehicle information clearly and delivering trustworthy, transparent, credible service. Working with a Territory Manager and other Inspectors, the role involves inspecting vehicles at dealerships, auctions, and off-lease locations; documenting vehicle condition and estimated repair or replacement costs; photographing and listing vehicles on ACV Auctions’ digital auction platform; and building relationships with dealers. Inspectors also support sales efforts and help independent dealerships use the platform.

Requirements

At least 1 year of experience in the automobile field, including knowledge of bodywork, paint, and mechanical repair, with a customer-service background.
Ability to read, write, speak, and understand English.
Ability to work outdoors in the elements for extended periods.
Problem-solving aptitude, with resourcefulness and innovative approaches to challenges.
Ability to work independently with minimal supervision and as part of a team.
Strong communication skills and ability to understand customer needs and expectations.
Valid driver’s license and access to a validly registered and insured motor vehicle.
Knowledge of system capabilities, relevant software packages, and web-based applications.
Ability to perform manual labor, including standing for extended periods, lifting up to or more than 25 pounds, bending, and squatting.
Ability to drive vehicles with both manual and automatic transmissions.
Vision sufficient to identify small defects around and underneath vehicles.

Responsibilities

Support efforts to simplify and enhance the customer experience.
Partner with a Territory Manager and inspection team to inspect vehicles at dealerships, auctions, and off-lease locations for damage, missing parts, and mechanical problems.
Prepare and submit vehicle condition reports, repair or replacement cost estimates, and related documentation.
Help the sales team upsell or cross-sell services and products.
Interact regularly with dealers to support client satisfaction and build strong relationships.
Travel to dealerships and homes to inspect vehicles, write condition reports, and list vehicles for sale on the auction platform.
Take overall and damage photographs, match them to the correct vehicle, and upload them to the image server using a company-issued smartphone.
List inspected wholesale vehicles on the ACV Auctions platform for bidding and purchasing.
Sign up independent dealerships as buyers on ACV Auctions’ digital platform.
Perform additional duties as assigned.