Vehicle Condition Inspector

ACV•West Palm Beach, FL

About The Position

ACV Auctions is seeking an enthusiastic, detail-oriented Vehicle Condition Inspector with automotive knowledge and a customer-service mindset. Inspectors represent the company to clients and explain vehicle condition findings clearly. They work with a Territory Manager and other Inspectors to inspect and list vehicles, prepare condition reports, and support customer satisfaction and sales.

Requirements

At least 1 year of experience in the automobile field, including knowledge of body, paint, and mechanical repair, with a customer-service background.
Ability to read, write, speak, and understand English.
Ability to work outdoors in the elements for extended periods.
Problem-solving aptitude, resourcefulness, and innovative approaches to challenges.
Ability to work independently with minimal supervision and as part of a team.
Strong communication skills and ability to understand customer needs and expectations.
Valid driver’s license and use of a validly registered and insured motor vehicle.
Knowledge of system capabilities, relevant software packages, and web-based applications.
Ability to perform manual labor, including standing for extended periods, lifting 25 pounds or more, bending, and squatting.
Ability to drive manual and automatic transmission vehicles.
Vision sufficient to identify small defects around and underneath vehicles.

Responsibilities

Support efforts to simplify and enhance the customer experience.
Partner with a Territory Manager and a team of Inspectors to inspect vehicles at dealerships, auctions, and off-lease locations for damage, missing parts, and mechanical problems.
Prepare and submit vehicle-condition reports, repair or replacement cost estimates, and related documentation.
Help the sales team up-sell or cross-sell services and products.
Interact regularly with dealers to support client satisfaction and build strong relationships.
Travel to dealerships and homes to inspect vehicles, write condition reports, and list vehicles for sale on the auction platform.
Take overall and damage photographs, match them to the vehicle, and upload them to the image server using a company-issued smartphone.
List inspected wholesale vehicles on the ACV Auctions platform for bidding and purchasing.
Sign up independent dealerships as buyers on the ACV Auctions digital platform.
Perform additional duties as assigned.