Vehicle Condition Inspector

ACV • West Palm Beach, FL

9d

About The Position

ACV Auctions is seeking an enthusiastic Vehicle Condition Inspector with automotive knowledge and a customer-service mindset. Inspectors represent the company to its clients, explaining vehicle condition clearly and helping ensure customers receive accurate, transparent information. The role works with a Territory Manager and other Inspectors to inspect vehicles at dealerships, auctions, and off-lease locations; document their condition; and list wholesale vehicles on ACV Auctions’ digital marketplace. Inspectors also interact with dealers, support sales efforts, and help build customer relationships. The position requires travel between inspection locations, outdoor work, and physical activity. The hourly compensation range is listed in the posting’s Job Details section; the role is also eligible for incentive compensation. Average monthly incentive earned by VCIs in this territory in 2025 was $783.

Requirements

• At least 1 year of experience in the automobile field, with knowledge of body, paint, and mechanical repair, and a customer-service background.
• Ability to read, write, speak, and understand English.
• Ability to work outdoors in the elements for extended periods.
• Problem-solving aptitude, resourcefulness, and innovative approaches to challenges.
• Ability to work independently with minimal supervision and as part of a team.
• Excellent communication skills and ability to understand customer needs and expectations.
• Valid driver’s license and use of a validly registered and insured motor vehicle.
• Knowledge of system capabilities and relevant software packages and web-based applications.
• Ability to perform manual labor, including standing for extended periods, lifting 25 pounds or more, bending, and squatting.
• Ability to drive both manual and automatic transmission vehicles.
• Vision sufficient to identify small defects around and underneath vehicles.

Responsibilities

• Support efforts to simplify and enhance the customer experience.
• Conduct vehicle inspections at dealerships, auctions, and off-lease locations with a Territory Manager and team of Inspectors, identifying damage, missing parts, and mechanical problems.
• Prepare and submit vehicle-condition reports, repair or replacement cost estimates, and related documentation.
• Help the sales team upsell or cross-sell services and products.
• Interact regularly with dealers to build strong relationships and develop and ensure client satisfaction.
• Travel to dealerships and homes to inspect vehicles, write condition reports, and list vehicles for sale on the auction platform.
• Take overall and damage photographs, match them to the vehicle, and download them to the image server using a company-issued smartphone.
• List inspected wholesale vehicles on the ACV Auctions platform for bidding and purchasing.
• Sign up independent dealerships as buyers on ACV Auctions’ digital platform.
• Perform additional duties as assigned.

Benefits

• Multiple medical plans, including a high-deductible, low-cost health plan.
• Company-sponsored paid short-term disability, long-term disability, and life insurance.
• Optional dental, vision, supplemental life and AD&D, legal/ID protection, accident, and critical illness insurance.
• Paid sick days, paid company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other paid leave as required by law or regulation.
• Employee Stock Purchase Program and additional opportunities to earn company stock.
• 401(k) retirement plan.
• Learning and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed