Vault Supervisor

Loomis•Austin, TX

About The Position

The Vault Supervisor directs and maintains vault operations, including route and dispatch coordination, staffing and scheduling, operational planning, and daily vault balancing. The role supports branch goals and profitability by controlling operating costs, overtime, and losses while maintaining efficient operations and high standards for safety, security, and customer service. The supervisor trains, counsels, disciplines, and evaluates employees; monitors route activities and crew needs; and develops employees through on-the-job and other training. The role communicates regularly with customers and coordinates with sales, administration, other branches and departments, district and corporate staff, carriers, vendors, and the Operations/Branch Manager. It also investigates accidents, handles required paperwork, responds to customer inquiries and complaints, and assumes limited responsibilities for the Operations/Branch Manager when needed. The position requires working extended hours, some Saturdays, and some holidays. It includes physical vault work and requires successful completion of a Human Performance Evaluation (HPE) covering specified lifting, carrying, pushing, pulling, and grip-strength tasks. A state handgun license/permit or Security Officer Commission requirement must be met.

Requirements

At least 3 years of operations experience in a vault, cash, or coin processing environment.
Excellent analytical and math skills and accuracy.
Solid written, verbal, and interpersonal skills.
Proficiency with Microsoft Office Suite and banking database systems.
Ability to work extended hours, some Saturdays, and some holidays.
Ability to maintain a stooped or squatting position for several minutes while sorting.
Ability to walk continuously between bins, vaults, booths, and counters, and to stand on a concrete floor for approximately 80 percent of the shift.
Ability to sign and record numbers by hand, make entries on records, and prepare reports.
Ability to meet state requirements for a handgun license/permit or Security Officer Commission.
Successful completion of a Human Performance Evaluation: lift 25 pounds vertically from 10 to 66 inches (1 repetition); lift and carry 18 pounds from 1 to 44 inches and transfer horizontally 15 feet (4 repetitions); lift and carry 18 pounds from 10 to 36 inches and transfer horizontally 300 feet (1 repetition); lift and carry 50 pounds from 10 to 36 inches and transfer horizontally 2 feet (2 repetitions); transfer 47 pounds of force horizontally on a sled using one non-dominant arm for 1 foot (2 repetitions); and squeeze a Jamar Hand Dynamometer with up to 30 pounds of force using each hand (4 repetitions per hand).

Nice To Haves

Familiarity with computerized timekeeping systems and cash processing equipment.

Responsibilities

Complete and maintain oversight and coordination of route and dispatch functions.
Control operational costs, overtime hours, and employee vacation schedules.
Maintain employee, vehicle, facility, cargo, and terminal safety and security through training, monitoring, and enforcement of policies and procedures.
Investigate accidents and process required paperwork.
Develop customer service capabilities among operations staff and respond to customer inquiries and complaints.
Coordinate with sales, other branches and departments, district and corporate staff, other carriers, and vendors.
Maintain the effectiveness and efficiency of operational functions through short- and long-range planning to meet branch goals.
Communicate with employees to resolve outstanding issues or complaints; communicate regularly with customers and, as needed, with sales and administration regarding service, customer, and payroll updates.
Complete additional responsibilities assigned by the Branch Manager or other management team members as needed, and consult with and accept direction from the Operations/Branch Manager daily.
Train, counsel, discipline, oversee conduct, and evaluate employees under the supervisor’s direction.
Assume limited responsibilities during the Operations/Branch Manager’s absence as needed.
Direct operations within policy guidelines and direct vault operations, including structure, scheduling, procedures, and policy enforcement.
Support branch profitability through quality and efficient operations and keeping operating costs within provided guidelines.
Control losses through risk management, training, supervision, and discipline; control damages and injuries through safety programs, training, supervision, and discipline.
Model appropriate behavior and regularly observe and monitor route activities and crew needs.
Develop personal skills and subordinate employees through on-the-job and other training.
Analyze complex factors, determine appropriate actions, and resolve situations not covered by established policies or procedures.
Ensure the vault is properly balanced daily for each shift.
Complete monthly commitments assigned by Operations/Branch management on time.
Maintain knowledge of transit vault, coin vault, and CMS operations.