Vault Supervisor

Empyreal Logistics•Dayton, OH

10d

About The Position

The Vault Supervisor oversees the day-to-day operations of a cash processing center in the Dayton Branch area, aligning operations with Empyreal's goals, customer expectations, regulatory requirements, and security protocols. This newly created position supervises teller personnel and the processing of incoming and outgoing currency, maintains vault controls and records, and supports an efficient, accurate, and high-quality operation. The role also involves employee scheduling, training, performance management, audits, reporting, and occasional travel to support other locations and assignments.

Requirements

Bachelor's degree or equivalent work experience.
Ability to work 50 to 55 hours per week as needed.
Knowledge of, or ability to use, bank software and systems.
Exceptional problem-solving and management skills.
Excellent interpersonal skills.
Positive attitude and ability to be a positive team member.
Excellent observation skills and attention to detail.
Excellent recall and retention of information.
Ability to maintain strict confidentiality.
Ability to work under pressure dictated by event schedules and project timetables.
Ability to read, understand, and interpret written and verbal instructions and reports.
Ability to travel occasionally within the district.
Ability to sit for prolonged periods; move about to accomplish tasks; reach overhead and at or below shoulder level; perform repetitive motions involving the wrists, hands, and/or fingers; use stairs; communicate with others to exchange information; and meet near and far visual acuity requirements.

Nice To Haves

College education or military experience is desirable.

Responsibilities

Communicate positively in a team-oriented work environment in person, by phone, in writing, and through computerized and other electronic means.
Provide effective day-to-day supervision of teller personnel.
Supervise processing of incoming and outgoing currency; schedule employees, set priorities, assign work, control workflow, and resolve problems and bottlenecks.
Ensure Federal Reserve deposits are prepared to standard and documentation is correct.
Supervise daily vault balancing and maintain established cash limits.
Supervise each teller's daily reconciliation.
Monitor teller staff and provide feedback and guidance.
Assist staff with locating cash discrepancies and completing complex tasks.
Investigate, report, and resolve variances and operating issues, and notify appropriate managers.
Ensure the team operates efficiently and produces high-quality work.
Review timecards and address attendance issues directly with employees.
Assist with developing and implementing processes and procedures.
Ensure staff understand and follow policies and procedures and comply with regulatory requirements and security protocols.
Train, cross-train, and develop employees.
Address performance, personnel, and conduct issues; coach and discipline employees as appropriate.
Evaluate staff performance and conduct performance reviews.
Make recommendations regarding employee status changes.
Maintain vault records and complete audits and reports.
Travel as requested to help set up new locations, train employees, fill in for others, and perform other assignments.
Model and support the company's vision, values, and desired culture.
Fill in for tellers and other personnel as needed.
Perform other duties and projects as assigned.
Establish respect for everyone and foster an environment that builds and sustains productive relationships.
Address conflict respectfully and constructively.
Work in partnership within and across workgroups.
Represent Empyreal as a transportation and customer service professional.