Vault Supervisor

Loomis•Dallas, TX

About The Position

The Vault Supervisor directs vault operations, including their structure and scheduling, and establishes procedures and enforces policy. The role coordinates route and dispatch functions, manages operational costs and overtime, monitors employee vacation schedules, and maintains the effectiveness and efficiency of branch operations. The supervisor ensures daily vault balancing for each shift and helps meet branch goals through short- and long-range operational planning. The position is responsible for employee, vehicle, facility, cargo, and terminal safety and security through training, monitoring, and enforcement of policies and procedures. It oversees training, counseling, discipline, conduct, and performance evaluation for employees under its direction; supports employee development; investigates accidents and completes required paperwork; and controls losses, damages, and injuries through risk management and safety programs. The Vault Supervisor maintains customer service capabilities among operations staff, responds to customer inquiries and complaints, and communicates regularly with customers and employees to address issues. The role coordinates with sales, other branches and departments, district and corporate staff, other carriers, and vendors. It consults with and follows direction from the Operations/Branch Manager, assumes limited responsibilities during that manager’s absence as needed, and completes other assigned responsibilities. The position requires knowledge of transit vault, coin vault, and CMS operations, and the ability to analyze complex situations and determine appropriate actions when established policies do not cover them.

Requirements

At least 3 years of operations experience in a vault, cash, or coin processing environment.
Excellent analytical and mathematical skills, with a high level of accuracy.
Solid written, verbal, and interpersonal communication skills.
Proficiency with Microsoft Office Suite and banking database systems.
Ability to work extended hours, some Saturdays, and some holidays.
Ability to maintain a stooped or squatting position for several minutes while sorting.
Ability to walk continuously between bins, vaults, booths, and counters.
Ability to stand on a concrete floor for approximately 80 percent of the shift.
Ability to sign and record numbers by hand, make entries on records, and prepare reports.
Ability to meet state requirements for a handgun license/permit or Security Officer Commission.
Successful completion of a Human Performance Evaluation as part of the qualification process, including: lifting 25 lb vertically from 10 to 66 inches (1 time); lifting 18 lb vertically from 1 to 44 inches and transferring it horizontally 15 ft (4 times); lifting 18 lb vertically from 10 to 36 inches and transferring it horizontally 300 ft (1 time); lifting 50 lb vertically from 10 to 36 inches and transferring it horizontally 2 ft (2 times); transferring 47 lb of force horizontally on a sled using one non-dominant arm for 1 ft (2 times); and squeezing a Jamar Hand Dynamometer with forces up to 30 lb using each hand (4 times per hand).

Nice To Haves

Familiarity with computerized timekeeping systems and cash processing equipment.

Responsibilities

Complete and maintain oversight and coordination of route and dispatch functions.
Control operational costs, overtime hours, and branch profitability as related to the quality and efficiency of operations.
Promote the safety of employees, vehicles, and facilities through training, monitoring, and enforcement of policies and procedures.
Protect cargo and terminal security through training, monitoring, and enforcement of policies and procedures.
Investigate accidents and process required paperwork.
Develop and maintain customer service capabilities among operations staff; respond to customer inquiries and complaints.
Coordinate with sales, other branches and departments, district and corporate staff, other carriers, and vendors.
Monitor employee vacation schedules and maintain effective and efficient operational functions.
Conduct short- and long-range operational planning to meet branch goals.
Communicate with employees to resolve outstanding issues and complaints promptly.
Complete additional responsibilities assigned by the Branch Manager or other management team members as needed.
Apply knowledge of transit vault, coin vault, and CMS operations.
Consult with and accept daily advice and direction from the Operations/Branch Manager.
Train, counsel, discipline, and evaluate the conduct and performance of employees under the supervisor’s direction.
Communicate regularly with customers and, as needed, with sales and administration regarding service, customer updates, and payroll issues.
Assume limited responsibilities during the Operations/Branch Manager’s absence as needed.
Direct operations to meet broad branch objectives within policy guidelines.
Direct vault operations, including structure and scheduling; establish procedures and enforce policy.
Control losses through effective risk management, training, supervision, and discipline.
Control damages and injuries through safety programs, training, supervision, and discipline.
Model appropriate behavior and regularly observe and monitor route activities and crew needs.
Support self-development and subordinate development through on-the-job and other training.
Analyze complex factors, decide appropriate actions, and resolve situations not addressed by established policies or procedures.
Ensure the vault is properly balanced daily for each shift.
Complete monthly commitments assigned by Operations/Branch management on time.