Vault Supervisor

Loomis•Honolulu, HI

About The Position

The Vault Supervisor directs vault operations to meet branch objectives within established policy guidelines. The role oversees vault structure and scheduling, establishes procedures, enforces policies, and supports branch profitability by maintaining operational quality, efficiency, and costs within guidelines. The supervisor is responsible for daily vault balancing for each shift and timely completion of monthly commitments assigned by the Operations/Branch Manager. The position coordinates scheduling, routing, route oversight, and dispatch; manages overtime and employee vacation schedules; and maintains effective and efficient operations. It supports safety and security through training, monitoring, enforcement, risk management, and supervision. The supervisor investigates accidents and processes required paperwork, works to control losses, damages, and injuries, and regularly observes route activities, equipment use, and crew needs. The Vault Supervisor develops customer service capabilities among operations staff, responds to customer inquiries and complaints, and communicates regularly with customers and employees. The role coordinates with sales, administration, other branches and departments, District and corporate staff, other carriers, and vendors. It trains, counsels, disciplines, directs, and evaluates employees, and supports employee and subordinate development through on-the-job and other training. The supervisor analyzes complex situations, determines appropriate actions when policies do not cover them, and may assume limited responsibilities during the Operations/Branch Manager’s absence. The role consults with and accepts daily direction from the Operations/Branch Manager and performs other assigned duties as needed. Qualification for the position requires successful completion of a Human Performance Evaluation (HPE), with tests in lifting, carrying, pushing and pulling, and repetitive hand coupling. Salary is commensurate with skill set, experience, and competency in similar roles.

Requirements

Knowledge of transit vault, coin vault, and CMS operations.
Successful completion of a Human Performance Evaluation (HPE), including the specified lifting, carrying, pushing/pulling, and repetitive coupling tests.
Ability to perform a 25-pound vertical lift from 10 to 66 inches, once.
Ability to lift and carry 18 pounds from 1 to 44 inches and transfer it horizontally 15 feet, four times; lift and carry 18 pounds from 10 to 36 inches and transfer it 300 feet, once; and lift and carry 50 pounds from 10 to 36 inches and transfer it 2 feet, twice.
Ability to transfer 47 pounds of horizontal force on a sled using a single non-dominant arm over 1 foot, twice.
Ability to squeeze a Jamar Hand Dynamometer with forces up to 30 pounds using both the right and left hands, four times each.

Responsibilities

Complete and maintain daily scheduling and routing.
Oversee and coordinate route and dispatch functions.
Control operational costs and overtime hours, and monitor employee vacation schedules.
Maintain employee, vehicle, facility, cargo, and terminal safety and security through training, monitoring, and enforcement of policies and procedures.
Investigate accidents and process required paperwork.
Develop customer service capabilities among operations staff; respond to customer inquiries and complaints; and communicate with customers regularly.
Coordinate with sales, other branches and departments, District and corporate staff, other carriers, and vendors.
Maintain effective and efficient operational functions and conduct short- and long-range operational planning to meet branch goals.
Communicate with employees to promptly resolve outstanding issues and complaints.
Train, counsel, discipline, direct, and evaluate employees under the supervisor’s direction; support self-development and subordinate development through on-the-job and other training.
Assume limited responsibilities during the Operations/Branch Manager’s absence, as needed, and consult with and accept daily direction from the Operations/Branch Manager.
Direct vault operations, including structure and scheduling; establish procedures and enforce policies.
Support branch profitability through operational quality and efficiency and by keeping costs within guidelines.
Control losses through risk management, training, supervision, and discipline; control damages and injuries through safety programs, training, supervision, and discipline.
Model appropriate behaviors and regularly observe and monitor route activities and crew needs.
Analyze complex factors, select appropriate actions, and resolve situations not covered by established policies or procedures.
Ensure the vault is properly balanced daily for each shift.
Complete monthly commitments assigned by the Operations/Branch Manager on time.
Complete additional responsibilities assigned by the Branch Manager or other management team members as needed.