Vault Cashier

Kewadin Casinos • Sault Ste. Marie, MI

6d

About The Position

The Vault Cashier works under the supervision of the Cage Director or a Cage Manager I, II, or III. The role is responsible for cage activity and reporting, protecting tribal assets, and monitoring and directing cage cashier activity and staffing. It also includes maintaining, repairing, and reconciling casino ATMs and gaming ticket machines, and providing backup for day-to-day Cage operations when needed. The position provides attentive, cheerful, courteous, and professional service to internal and external customers, striving to exceed their expectations.

The Vault Cashier ensures Cage operations comply with applicable regulatory requirements; supervises cage cashiers and assigns staff to cage areas based on customer activity; and ensures the integrity of financial data produced during the shift. The role assesses funds and distributes them promptly to appropriate property areas, maintains staffing through training, scheduling, and vacation coverage, and provides leadership and guidance to team members. It also resolves customer-service and team-member problems, performs first-line repair and maintenance of kiosks, ATMs, and currency validators, investigates and reports variances exceeding department standards, and approves or declines customer check cashing within authorized limits.

Additional duties include assisting the security window with slot jackpots, key control, SDS, and deposit logs; maintaining control and documentation of sensitive keys, playing cards, and dice; conducting team-member evaluations and job-performance reviews; and helping other Kewadin Casino Cage sites maintain currency and coin levels. The position requires effective oral and written communication and may include other job-related duties as assigned. Contacts include peers and managers within and outside the department, executives, customers, and outside vendors or service providers.

Requirements

• High school diploma or GED required.
• At least 1 year of experience as a Cage Cashier, Count Team member, Bank Teller, or equivalent cash-handling experience required.
• Knowledge of word processing, spreadsheet, and database software required.
• Knowledge of repair, maintenance, and balancing of electronic equipment such as kiosks, ATMs, counters, and money counters required.
• Knowledge and experience in currency and coin handling required.
• Must be able to write grammatically correct business correspondence and emails.
• Must be able to provide staff direction and resolve daily issues.
• Must have problem-solving skills.
• Must be able to work extended hours when needed.
• Must be flexible and available to work various shifts, including nights, weekends, and holidays.
• Must maintain confidentiality.
• Must undergo a criminal background investigation under National Indian Gaming Commission rules.

Nice To Haves

• 2 years of relevant experience preferred.
• Knowledge of Title 31 tax reporting requirements preferred.
• Previous supervisory skills preferred.
• Native American preferred.

Responsibilities

• Ensure Cage operations comply with applicable regulatory requirements.
• Supervise cage cashiers and assign staff to cage areas based on customer activity.
• Ensure the integrity of financial data produced by team members during the shift.
• Assess funds and ensure prompt distribution to appropriate areas of the property.
• Maintain adequate staffing through training, scheduling, and vacation coverage.
• Provide leadership, communication, motivation, and guidance to empower team members to make real-time decisions.
• Resolve customer-service and team-member-related problems.
• Perform first-line repair and maintenance on kiosks, ATMs, and currency validators.
• Investigate and report to management variances exceeding department standards.
• Approve or decline customer check cashing within authorized levels.
• Assist the security window with slot jackpots, key control, SDS, and deposit logs.
• Maintain control and documentation of sensitive keys, playing cards, and dice.
• Perform team-member evaluations and job-performance reviews.
• Assist other Kewadin Casino Cage sites with maintaining currency and coin levels.
• Maintain, repair, and reconcile casino ATM and gaming ticket machines.
• Provide backup for day-to-day Cage operations when needed.
• Provide attentive, courteous, and professional customer service to internal and external customers.
• Communicate effectively orally and in writing.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED