Valet Supervisor

Kalahari Resorts & Conventions•Round Rock, TX

5d•Onsite

About The Position

Kalahari Resorts & Conventions is seeking a Valet Supervisor to oversee, supervise, direct, and coordinate valet operations in an attentive, courteous, efficient, and confidential manner. The role supports guests with arrivals and departures, including helping them into and out of the resort, coordinating front-drive traffic, arranging pickup and delivery of luggage, and delivering requested items. As part of the leadership team, the supervisor guides, supports, and inspires associates while working to provide smooth, welcoming, and efficient guest experiences. The position sets a professional service standard through quick responses and attention to detail.

Requirements

Valid driver’s license.
Ability to stand for the entire shift.
Ability to maintain composure and work well in stressful, high-pressure situations.
Ability to work nights, weekends, and holidays.

Nice To Haves

Customer service background preferred.
Supervisory background preferred.

Responsibilities

Ensure valet staff are properly trained and have the tools and equipment needed to perform their duties.
Coach and counsel valet staff with guidance from the Valet Office Manager.
Manage guest complaints and take corrective action when necessary.
Ensure daily administrative duties are completed, including transport logs, shift checklists, maintenance requests, and sign-out sheets.
Oversee valet operations, including assisting guests with resort arrivals and departures, coordinating front-drive traffic, handling luggage pickup and delivery, and delivering items to guests as requested.