Valet Runner - Steady Extra (Paris LV)

Caesars Entertainment•Las Vegas, NV

About The Position

The Valet Runner receives vehicles from guests, completes parking tickets accurately after surveying vehicles, retrieves vehicles from the parking area, and returns keys to guests. The role delivers courteous, efficient, and personalized guest service while maintaining the property's service standards and a positive, professional demeanor throughout the shift. The attendant directs vehicles to appropriate locations, opens vehicle doors, explains parking and pickup procedures, retrieves vehicles promptly, and drives them safely in compliance with state laws. The role also manages front-drive traffic, places a beverage in departing vehicles as a gesture of goodwill, and preserves guest vehicle settings, including seat positions, mirrors, air conditioning, and radio settings. It requires working outdoors in all-weather conditions and regular physical activity, including standing, walking, and running.

Requirements

At least two years of customer service experience in a position where direct customer service is the primary job duty.
High school diploma or equivalent.
Operational driver's license and a clean driving record.
Ability to drive vehicles with both standard and automatic transmissions.
Ability to work in all-weather conditions.
Ability to provide courteous, friendly, and efficient service.
Ability to work well with coworkers and as part of a team.
Well-groomed appearance.
Strong interpersonal and communication skills.
Self-starter with strong problem-solving ability and minimal need for direction.
Ability to make eye contact, converse in English, remain upbeat and positive throughout the shift, and listen and assist in resolving guest problems.
Ability to respond calmly in crises and demanding situations, particularly conflicts involving customers or employees.
Ability to speak, write, and understand English.
Ability to stoop and bend, maneuver up and down stairs, lift up to 75 pounds, walk or run more than five miles during a workday, stand for the entire shift, and move easily around the property.
Ability to tolerate varying noise, temperature, illumination, vibration, crowd, and air-quality conditions.
Ability to respond to visual and aural cues.
Attention to detail, including following procedures, ensuring accuracy in documentation and data, monitoring processes, and maintaining records.
Ability to communicate clearly, interpret information, speak with customers, and listen well.
Willingness to prioritize customer needs, ensure satisfaction, and handle service failures.
Integrity, tact, confidentiality, and the ability to foster an ethical work environment and act honestly and lawfully.
Ability to follow established guidelines and procedures, including in crisis situations, and communicate and enforce organizational policies.
Respectful and adaptable conduct with people from different backgrounds, and ability to build rapport and trust.
Ability to share credit, promote a friendly working environment, support group decisions, and collaborate with other departments.
Sound judgment and reason when assessing issues, weighing options, and solving problems.

Nice To Haves

One year of previous experience as a Valet Attendant is preferred.

Responsibilities

Receive guest vehicles, survey them, and accurately complete parking tickets.
Efficiently and accurately complete each guest's arrival and departure.
Retrieve vehicles from the parking area and return keys to guests.
Consistently use the 10-5 rule: make eye contact and smile at 10 feet, then provide a friendly verbal welcome at 5 feet.
Provide courteous, personalized service, anticipate guest needs, and respond to requests and inquiries about hotel features, services, outlet hours, and room accounts.
Maintain energy, enthusiasm, a sense of urgency, and a calm, composed demeanor while following property and company service standards.
Provide appropriate closings to guest interactions and acknowledge other guests who are waiting.
Offer assistance and recommendations based on current events and offers.
Follow regulatory, company, department, security, and standard operating procedures.
Walk guests at least four steps in the direction they request when giving directions, or signal the direction appropriately when an escort is not possible.
Use technology tools to support service delivery, including cellphones, computers, touch screens, self-check-in kiosks, and tablets.
Acknowledge and direct vehicles to the proper location and open doors for arriving and departing vehicles.
Introduce the hotel and explain parking and vehicle pickup information.
Run to retrieve vehicles from guests.
Place a beverage in departing vehicles as a gesture of goodwill.
Drive all vehicles safely and in accordance with state laws.
Direct and manage traffic to maximize front-drive space.
Preserve guests' vehicle settings, including seat locations, mirrors, air conditioning, and radio.
Address guest complaints, research issues, develop solutions, and negotiate results.
Maintain accurate documentation and records, follow procedures, and act with integrity.
Work collaboratively with coworkers and other departments.