Valet Attendant - St. Regis Bal Harbour Resort

Towne Park•Miami Beach, FL

23h•$12 - $20•Onsite

About The Position

The Valet Attendant (identified in the description as a Guest Service Associate) provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles safely and promptly, assists with bell services and luggage when needed, and supports guests during arrival and departure. The attendant also provides information and assistance, explains parking procedures, and accurately handles vehicle keys, claim checks, and parking-related records and payments. The position follows established practices and procedures under specific directions, with work checked or verified frequently. Most work is performed outdoors for extended periods, potentially for the entire shift, in conditions that may include extreme heat or cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver's license for the state where applying, or within a commutable distance of that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations with guests, clients, and employees.
Ability to perform basic arithmetic involving three-digit numbers and American currency, and understand 24-hour and military time systems and rates based on elapsed time.
Ability to perform parallel parking.
Ability to meet the physical demands of the role, including extended sitting or standing, walking and other movement, and lifting or moving objects up to the stated weights.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests promptly and use their last names during interactions.
Welcome guests using the salutation of the day, follow company phone etiquette, and wait in designated areas when not performing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions; deliver requested messages, items, and guest amenities; and shuttle guests to approved locations.
Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain vehicle and valet records, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on each key tag after parking.
Calculate and collect parking revenue when needed.