Client Advisor- Bal Harbour

Bucherer USA•Bal Harbour, FL

About The Position

The Client Advisor is responsible for delivering an outstanding client experience and meeting or exceeding sales objectives in a luxury watches and jewelry retail environment. The role involves creating a positive, inviting, elevated store experience through knowledgeable and enthusiastic service, attractive displays, and a clean, well-lit store with an appropriate product selection. The Client Advisor builds trust and long-term client relationships by understanding client needs, providing product knowledge, using CRM tools, following up strategically, and handling escalated issues diplomatically. The Client Advisor supports clients throughout the purchase and service process, including sales processing, warranty completion, watch sizing and service coordination, gift-wrapping, and shipment preparation. The role also includes clienteling, meeting sales targets, maintaining store presentation and security, collaborating with colleagues and other departments, and helping with store opening or closing activities.

Requirements

At least 3 years of relevant experience.
Passion for building clientele and selling.
Demonstrated integrity and professionalism.
Ability to work a flexible schedule throughout the week.
Polished and professional appearance and a positive attitude.
Ability to meet and exceed company-assigned goals, metrics, and objectives.
Excellent communication, interpersonal, and customer relationship skills.
Sales-driven and results-oriented.
Team-oriented, hands-on approach to meeting operational and organizational needs.
Adaptability and an attitude of continuous learning.

Nice To Haves

Sales experience in the luxury market.
Prior watch and fine jewelry experience.
Bachelor’s degree or equivalent in business or a related discipline.
Bilingual language proficiency.

Responsibilities

Create a positive, inviting, and elevated environment for clients.
Greet clients, understand their needs, ask discovery questions, and build trusted relationships.
Demonstrate product knowledge and educate clients about watches, jewelry, inventory, and relevant services.
Explain client benefits and use tools such as CRM, the Watch Protection Plan, trade-ins, and Bucherer 1888 Financing to support sales.
Collaborate with other Client Advisors to make sales and with Operations to process payments in accordance with policy.
Complete warranty information and coordinate watch sizing, cleaning, setting, repairs, gift-wrapping, and shipment preparation as needed.
Follow up with clients after purchases and use CRM for ongoing clienteling, including cards, merchandise updates, and event invitations.
Address client issues diplomatically and partner with the Service Department to support a positive service experience.
Attend training sessions to increase product knowledge.
Meet or exceed monthly, quarterly, and annual sales objectives; understand daily objectives and maximize percentage to retail.
Maintain a balanced ability to sell across brands and the full product assortment, and incorporate constructive performance feedback.
Follow store security procedures, set up cases and windows, and help keep the store clean and attractive.
Support and collaborate with colleagues, adhere to the dress code, maintain punctual attendance, and help set up or close the store depending on shift.