Client Advisor- Bal Harbour

Bucherer USA•Bay Harbor Islands, FL

About The Position

The Client Advisor provides an outstanding client experience while meeting or exceeding sales objectives. The role creates a positive, inviting, and elevated environment for discerning clients through enthusiastic, presentable, and knowledgeable service; attractive displays; and a clean, well-lit store with a selection suited to the local market. The Client Advisor also helps clients with new and existing watch service needs. The position focuses on building long-term client relationships based on trust through thoughtful follow-up, effective use of the CRM system and related tools, and diplomatic handling of escalated issues. The Client Advisor works collaboratively with store colleagues and Operations and Service departments to support sales, client service, and store operations.

Requirements

At least 3 years of relevant experience; luxury-market sales experience is preferred.
A passion for building clientele and selling.
Integrity and professionalism at all times.
Ability to work a flexible schedule throughout the week.
Polished and professional appearance and a positive attitude.
Ability to meet and exceed company-assigned goals, metrics, and objectives.
Excellent communication, interpersonal, and customer-relations skills.
Sales-driven and results-oriented approach.
Ability to work as a team player.
Adaptability and an attitude of continuous learning.

Nice To Haves

Prior watch and fine jewelry experience is helpful but not required.
A bachelor’s degree or equivalent in business or a related discipline is preferred.
Bilingual language proficiency is a plus for serving the international customer base.

Responsibilities

Create a positive, inviting, and elevated environment for clients.
Greet clients, listen to their needs, ask discovery questions, and build relationships based on trust.
Demonstrate product knowledge, educate clients, understand inventory across store locations, and generate excitement about products.
Explain client benefits and use available sales tools, including CRM, the Watch Protection Plan, trade-ins, and Bucherer 1888 Financing.
Partner with other Client Advisors as appropriate to make sales.
Collect client information in the CRM system and follow up to build ongoing relationships, including through cards, merchandise updates, and event invitations.
Accurately process sales and payments in accordance with policy, working with the Operations Department as applicable.
Complete warranty information and coordinate with the Service Department on watch sizing, cleaning, setting, repairs, and repair pickups.
Gift-wrap and prepare purchases for shipment when required.
Handle client issues diplomatically and create a positive experience.
Attend training to increase product knowledge.
Meet or exceed sales objectives and understand daily, weekly, monthly, quarterly, and yearly targets.
Maximize percentage to retail and maintain balanced sales across watch and jewelry brands and products.
Accept and incorporate managers’ constructive advice to improve sales performance.
Follow store security procedures and company dress code.
Set up cases and windows, and help keep the store clean and attractive.
Foster support and collaboration with other Client Advisors and team members.
Be punctual and help set up or close the store depending on the shift.
Work hands-on with the team to meet operational and organizational needs.