General Manager | Bal Harbour

Veronica Beard•Florida, FL

3d•Onsite

About The Position

The General Manager is responsible for maximizing sales, providing an exceptional customer shopping experience, and managing the store’s visual and operational standards, including shrink, wage costs, and Clienteling. The role oversees staffing, training, and development of high-performance teams and is based at the Bal Harbour location. The General Manager leads sales and customer service, sets and evaluates staff goals, supervises the sales floor, and develops Sales Associates’ selling and client-building skills. The role also recruits, hires, schedules, coaches, and reviews employees; manages personnel records and programs; protects payroll and company assets; and maintains compliance with company standards. The General Manager executes merchandising and visual directives, maintains store cleanliness and organization, communicates product concerns and inventory needs, and represents Veronica Beard’s fashion and style. The role also requires comfort discussing product and fashion on camera for social media.

Requirements

3–5 years of experience in the luxury business.
At least 2 years of retail store management experience in women’s apparel or a related field.
Strong team leadership, customer service, interpersonal, and communication skills.
Energetic, outgoing, driven approach, with an eye for women’s fashion and a passion to succeed.
Strong visual background and sound organizational and operational skills.
Ability to work a flexible schedule, including nights and weekends.
Strong verbal and communication skills.
Strong observation skills, including the ability to identify and assess customer and employee behavior, reactions, and floor awareness.
Ability to retain and use information such as names, merchandise details, policies, and procedures.
Ability to create a quality working environment that encourages others to develop and excel.
Ability to foster a work climate of mutual trust, respect, professionalism, and teamwork.

Responsibilities

Create an outstanding sales and customer service environment and strive for sales excellence.
Set and evaluate weekly, monthly, and seasonal goals for staff.
Work with customers and model excellent customer service and Clienteling skills.
Maximize sales through strong floor supervision.
Assess store morale, recognize positive associate performance, and promptly resolve and document performance issues.
Develop Sales Associates’ selling and client-building skills using Sales Training Programs and Client Books.
Recruit and hire high-quality management and sales-oriented associates, and fill open positions promptly.
Ensure adequate staffing for business needs and schedule accordingly.
Follow company criteria when hiring, reviewing, coaching, and promoting Sales Associates and Assistant Managers.
Administer personnel programs, including performance reviews, compensation, and employment records.
Train personnel in product knowledge, selling skills, and customer service.
Document employee performance in a timely manner and motivate high-performance teams.
Manage wage costs, salaries, and allowable hours to protect store payroll.
Control company assets, including key control, loss prevention, inventory paperwork, and standards of conduct.
Maintain accuracy and compliance in cash, inventory, fixtures, and property.
Execute floor-set and promotional directives and implement visual merchandising.
Supervise cleanliness and organization of the sales floor and backroom.
Ensure the store’s appearance and atmosphere support and reinforce the brand image.
Comply with company policies and procedures.
Execute merchandising strategies and directives; keep the selling floor neat, clean, organized, and aligned with the correct visual image.
Ensure displays, fixtures, and visual areas reflect current visual direction.
Identify and communicate product concerns promptly and communicate inventory needs.
Represent Veronica Beard fashion and style, maintain knowledge of current trends, and demonstrate a finished fashion look.
Ensure staff follow Veronica Beard fashion guidelines.
Discuss product and fashion on camera and participate comfortably in still and video social media content.