Valet Attendant - St. Regis Bal Harbour Resort

Towne Park•Miami Beach, FL

1d•Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles promptly and safely, assists with luggage and bell services as needed, and supports guests during arrival and departure. The associate also provides information and directions, delivers requested items, and explains parking rates and vehicle retrieval procedures. The role follows established practices and procedures, with work frequently checked or verified.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application or within a commutable distance, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; understand simple instructions, correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, including calculations using American currency; understand 24-hour and military time; and understand rates based on elapsed time.
Ability to perform parallel parking.
Ability to meet the physical demands of the job, including extended periods of sitting or standing, walking or running, handling objects and controls, reaching, climbing stairs, balancing, and stooping, kneeling, crouching, or crawling.
Ability to exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 20 pounds constantly.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests within five feet and use their last names during interactions.
Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and area attractions.
Deliver messages, items, or guest amenities as requested and shuttle guests to locations approved by the site.
Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle location, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
Calculate and collect vehicle revenue when needed.