Valet Attendant - St. Regis Bal Harbour Resort

Towne Park•Miami Beach, FL

1d•$15 - $20•Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role is responsible for safely and promptly parking and retrieving guest vehicles and, where applicable, assisting with luggage delivery, pickup, and storage during arrivals and departures. The position follows established practices and procedures, with work frequently checked or verified, and authority to make decisions within operational instructions and departmental guidelines. The position is based at the St. Regis Bal Harbour Resort. The schedule requires open availability and includes AM and PM shifts. Work is primarily outdoors for extended periods, potentially for the entire shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver's license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to effectively present information in one-on-one and small-group situations to guests, clients, and coworkers.
Ability to perform basic arithmetic with three-digit numbers and to multiply and divide with tens and hundreds, including using American currency.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.
Ability to meet the physical demands of the position, including extended sitting or standing, movement such as walking or climbing stairs, and lifting or moving objects with exertion up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.
Ability to work outdoors for extended periods and tolerate exposure to extreme heat and cold.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests within five feet and use guest last names during interactions.
Use the salutation of the day, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to location-approved destinations.
Explain parking rates and vehicle retrieval procedures to guests upon arrival.
Issue claim checks only after receiving vehicle keys and collect claim checks before issuing keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the location on key tags after parking vehicles.
Calculate and collect revenue for vehicles when needed.