Service Manager-Cortland Harbour Cove

Cortland•Pembroke Pines, FL

About The Position

The Service Manager leads the maintenance team and oversees maintenance operations at a multifamily community, ensuring its physical integrity, safety, and functionality. The role combines technical maintenance expertise with team leadership, organization, and customer service to support resident satisfaction and asset preservation. The Service Manager diagnoses and resolves complex issues involving electrical, plumbing, HVAC, appliances, structural components, lighting, and security systems. They guide preventative maintenance, identify needed repairs and improvements, oversee service requests and records, and ensure work is completed safely and to a high standard. The role also includes assigning and inspecting work, training and mentoring technicians, managing on-call support and emergencies, tracking the maintenance budget and supplies, and coordinating outside vendors.

Requirements

3–5+ years of maintenance experience, including carpentry, plumbing, electrical, and HVAC.
High school diploma or equivalent.
Leadership skills and ability to train, mentor, and manage a maintenance team.
Universal EPA certification.
CPO certification.
Valid Class E driver’s license.
Knowledge of applicable laws and regulations, including EPA, OSHA, ADA, and Fair Housing.
Ability to read and interpret maintenance instructions, technical manuals, and equipment documentation.
Strong customer-service and communication skills.
Ability to work evenings and weekends and participate in on-call rotations as needed.
Physical ability to perform maintenance tasks, including lifting, climbing, and working indoors and outdoors.

Nice To Haves

Multifamily maintenance experience.
Technical training or college coursework.

Responsibilities

Lead maintenance operations and support the physical integrity, safety, and functionality of the multifamily community.
Diagnose and resolve maintenance issues involving electrical, plumbing, HVAC, appliances, structural components, lighting, and security systems.
Identify repairs and improvements proactively and guide preventative maintenance to prevent resident issues.
Support, train, mentor, and motivate maintenance technicians while reinforcing safety protocols and company standards.
Assign and prioritize daily work, inspect completed work, and perform hands-on repairs when needed.
Promote safety by identifying hazards, taking preventative action, and ensuring compliance.
Help manage the on-call rotation and provide support during emergencies.
Oversee service requests, preventive maintenance schedules, and maintenance records.
Track, manage, and allocate the maintenance budget and maintain parts and supplies inventory.
Coordinate outside vendors and ensure timely, quality work consistent with scope and budget.
Provide a safe and reliable living environment and high-quality service for residents.