Service Manager -Cortland Brooksedge

Cortland•Reynoldsburg, OH

About The Position

The Service Manager leads the maintenance team and is responsible for the physical integrity, safety, and functionality of a multifamily community. The role oversees maintenance operations, preventive maintenance programs, workflow, staffing, service quality, and resident-facing maintenance support. It calls for technical expertise alongside leadership, organization, and customer-service skills. The Service Manager diagnoses and resolves complex issues involving electrical, plumbing, HVAC, appliances, structural components, lighting, and security systems. They proactively identify repairs and improvements, promote early problem detection, and help provide residents with a safe and reliable living environment. The role supports and develops maintenance technicians, assigns and prioritizes work, inspects completed work, and performs hands-on repairs when needed. It also promotes safety and compliance and helps manage on-call coverage and emergency response. The position oversees service requests, preventive maintenance schedules, and maintenance records; tracks and allocates the maintenance budget; manages parts and supply inventory; and coordinates outside vendors to ensure timely, quality work within scope and budget. The role is based at the Cortland Brooksedge community. Evening and weekend work and participation in on-call rotations may be needed.

Requirements

3–5+ years of maintenance experience, including carpentry, plumbing, electrical, and HVAC.
High school diploma or equivalent.
Universal EPA certification.
CPO certification.
Valid Class E driver’s license.
Leadership ability to train, mentor, and manage a maintenance team.
Knowledge of applicable laws and regulations, including EPA, OSHA, ADA, and Fair Housing.
Ability to read and interpret maintenance instructions, technical manuals, and equipment documentation.
Strong customer-service and communication skills.
Ability to work evenings and weekends and participate in on-call rotations as needed.
Physical ability to perform maintenance tasks, including lifting, climbing, and working indoors and outdoors.

Nice To Haves

Multifamily experience preferred.
Technical training or college coursework preferred.

Responsibilities

Lead and support maintenance technicians, providing training, guidance, and mentorship.
Diagnose and resolve maintenance issues involving electrical, plumbing, HVAC, appliances, structural components, lighting, and security systems.
Identify needed repairs or improvements and promote preventive upkeep and early detection of resident issues.
Assign and prioritize daily maintenance work; inspect completed work; and perform hands-on repairs when necessary.
Promote safety protocols, hazard awareness, preventative actions, and compliance with company standards.
Help manage the on-call rotation and provide support during emergencies.
Oversee resident service requests, preventive maintenance schedules, and maintenance records.
Track, manage, and allocate the maintenance budget and maintain supply and parts inventory.
Coordinate outside vendors and ensure timely, quality work that follows the agreed scope and budget.
Provide service that supports resident satisfaction and preserves the community’s physical assets.