Service Manager -Cortland Brooksedge

Cortland•Reynoldsburg, OH

About The Position

The Service Manager leads the maintenance team and is responsible for the physical integrity, safety, and functionality of a multifamily community. The role oversees maintenance operations, preventative maintenance programs, workflow, staffing, service requests, records, inventory, budgets, and vendor coordination. It combines technical maintenance expertise with team leadership, organization, and customer service to support resident satisfaction and preserve the property. The Service Manager diagnoses and resolves complex issues involving electrical, plumbing, HVAC, appliances, structural components, lighting, and security systems. The manager guides technicians, assigns and prioritizes tasks, trains and mentors team members, inspects completed work, and performs hands-on repairs when needed. The role also promotes safety and compliance, helps manage on-call rotations, and supports emergency response. The position requires 3–5+ years of maintenance experience, a high school diploma or equivalent, Universal EPA and CPO certifications, and a valid Class E driver’s license. Multifamily experience and technical training or college coursework are preferred. The role may require evening and weekend work, on-call participation, and physical maintenance work indoors and outdoors.

Requirements

3–5+ years of maintenance experience, including carpentry, plumbing, electrical, and HVAC.
High school diploma or equivalent.
Leadership ability to train, mentor, and manage a maintenance team.
Universal EPA certification.
CPO certification.
Valid Class E driver’s license.
Knowledge of applicable laws and regulations, including EPA, OSHA, ADA, and Fair Housing.
Ability to read and interpret maintenance instructions, technical manuals, and equipment documentation.
Strong customer-service and communication skills.
Ability to work evenings and weekends and participate in on-call rotations as needed.
Physical ability to perform maintenance tasks, including lifting, climbing, and working indoors and outdoors.

Nice To Haves

Multifamily maintenance experience.
Technical training or college coursework.

Responsibilities

Lead maintenance operations and support the physical integrity, safety, and functionality of the community.
Diagnose and resolve maintenance issues involving electrical, plumbing, HVAC, appliances, structural components, lighting, and security systems.
Identify repair and improvement needs proactively and support preventative maintenance and early problem detection.
Train, guide, and mentor maintenance technicians, promoting adherence to safety protocols and company standards.
Assign and prioritize daily work, inspect completed tasks, and perform hands-on repairs when necessary.
Promote a safety culture through hazard awareness, preventative action, and compliance.
Help manage the on-call rotation and provide support during emergencies.
Oversee service requests, preventative maintenance schedules, and maintenance records.
Track, manage, and allocate the maintenance budget and maintain supplies and parts inventory.
Coordinate outside vendors and ensure timely, quality service within the agreed scope and budget.
Provide service that supports resident satisfaction and a safe, reliable living environment.