Service Manager-Cortland Harbour Cove

Cortland•Pembroke Pines, FL

16h

About The Position

The Service Manager leads the maintenance team and ensures the physical integrity, safety, and functionality of a multifamily community. The role oversees maintenance operations, preventative maintenance programs, workflow, staffing, service quality, and resident satisfaction, while helping preserve the community’s assets. It combines technical maintenance expertise with leadership, organization, and customer service. The Service Manager diagnoses and resolves complex issues involving electrical, plumbing, HVAC, appliances, structural elements, lighting, and security systems. They proactively identify repairs and improvements, support early detection and prevention of resident issues, and help provide a safe and reliable living environment. The role includes managing maintenance requests and records, schedules, budgets, inventory, and vendors, as well as supporting on-call and emergency response needs.

Requirements

3–5+ years of maintenance experience, including carpentry, plumbing, electrical, and HVAC.
High school diploma or equivalent.
Universal EPA certification.
CPO certification.
Valid Class E driver’s license.
Knowledge of applicable laws and regulations, including EPA, OSHA, ADA, and Fair Housing.
Ability to read and interpret maintenance instructions, technical manuals, and equipment documentation.
Leadership ability to train, mentor, and manage a maintenance team.
Strong customer-service and communication skills.
Ability to work evenings and weekends and participate in on-call rotations as needed.
Physical ability to perform maintenance tasks, including lifting, climbing, and working indoors and outdoors.

Nice To Haves

Multifamily experience preferred.
Technical training or college coursework preferred.

Responsibilities

Lead and support the maintenance team in completing routine maintenance and repairs promptly and to a high standard.
Diagnose and resolve maintenance issues involving electrical, plumbing, HVAC, appliances, structural elements, lighting, and security systems.
Identify areas needing repair or improvement and promote preventative maintenance and early problem detection.
Train, guide, and mentor technicians in company standards and safety protocols.
Assign and prioritize daily tasks, inspect completed work, and perform hands-on repairs when needed.
Promote a safety-first culture, identify hazards, and support compliance with applicable requirements.
Help manage the on-call rotation and provide support during emergencies.
Oversee service requests, preventative maintenance schedules, and maintenance records.
Track, manage, and allocate the maintenance budget.
Maintain supplies and parts inventory.
Coordinate outside vendors and ensure timely, quality work that follows the agreed scope and budget.
Provide customer service that supports resident satisfaction and a safe, reliable living environment.