Assistant Manager - Ashwood Cove

Freeman Webb Company•Murfreesboro, TN

About The Position

The Assistant Manager handles leasing activities, routine administrative duties, and may take on marketing, resident-retention, and social-program responsibilities. In the absence of the Community Manager, the Assistant Manager may be called upon to assume management responsibilities. Leasing activities include greeting the public, answering calls, demonstrating the model and community, verifying residency applications, preparing marketing forms and reports, following up with prospective residents, preparing leases for signatures, receiving notices to vacate, preparing weekly overviews, walking the grounds to check curb appeal, training leasing employees when requested, preparing promotional items for new residents, delivering lease renewal letters, and checking marketing-item inventory. Administrative duties include posting rent, preparing bank deposits, writing work orders, inspecting vacated apartments to determine security-deposit disposition, preparing routine maintenance reports and late-rent letters, ordering office supplies, preparing lease-renewal letters, and assisting the Community Manager with managerial reports. Additional possible duties include off-site marketing calls, preparing and analyzing market studies and grid comparisons, recommending actions, shopping competitors, handling business calls and related planning and literature, recommending pricing and policies, and managing special marketing projects. The Assistant Manager may also prepare the community newsletter, plan social activities, and support resident-retention programs. Freeman Webb describes a collaborative and supportive team environment, promotes from within, and provides professional development and consistent training. The company also offers competitive benefits and recognizes its teams’ contributions.

Requirements

Computer experience and at least twelve months of tenure with the company, including at least six months as a Leasing Consultant, Community Manager, or higher.
Demonstrated leasing ability and the desire and talent to work with the public on an ongoing basis.
Demonstrated strong leadership skills and thorough knowledge of policies and procedures.
Ability to recognize problems and recommend solutions; superior leasing abilities.
Proficiency with on-site computer hardware and software applications.
Physical ability to communicate effectively with prospects and residents and to tour them through apartments on multiple floors or across varied terrain.
Valid driver's license and reliable transportation.

Responsibilities

Greet the public, answer telephone calls, demonstrate the model and community, verify residency applications, and follow up with prospective residents.
Prepare marketing forms and reports, leases for signatures, weekly overviews, promotional items for new residents, and lease-renewal letters; receive notices to vacate.
Walk community grounds routinely to check curb appeal and monitor marketing-item inventory.
Train new employees in leasing and other duties as requested by the Community Manager.
Post rent, prepare bank deposits, write work orders, inspect vacated apartments to determine security-deposit disposition, prepare maintenance reports and late-rent letters, and order office supplies.
Assist the Community Manager with managerial reports and, when the Community Manager is absent, potentially assume management responsibilities.
Perform off-site marketing, prepare and analyze market studies and grid comparisons, shop competitors, handle business calls and related planning, recommend pricing and policies, and manage special marketing projects as needed.
Prepare the community newsletter, plan social activities, and support resident-retention programs when assigned.