General Manager, Recreation - Cottonwood Cove

Guest Services, Inc.•Searchlight Township, NV

About The Position

The Recreation General Manager cultivates a team environment that delivers exceptional customer service while directing the management team and ensuring staff perform consistently at a high level. The role motivates employees, instills accountability, and achieves results. It is responsible for all aspects of unit operations and management, including dock maintenance, boat slips, equipment, rentals, and property, in support of financial goals and company initiatives. The General Manager plans and develops daily operations; forecasts and analyzes sales, labor, and profit; and ensures compliance with the established budget. The role recruits, trains, schedules, supervises, evaluates, disciplines, and directs management and staff. It also maintains accounting records, daily reports, cash controls, and the unit’s profit-and-loss statement, while responding to customer inquiries and resolving complaints. The position maintains a safe facility and ensures standards for equipment upkeep, housekeeping, sanitation, dress, cash control, and employee hygiene. It oversees facility, dock, and grounds maintenance; develops preventive maintenance and risk management programs; and manages boat and vessel scheduling, slip leasing, and collections. The General Manager reports unusual events and safety or quality-control issues to the District Manager and represents the company professionally when interacting with clients, guests, associates, and vendors.

Requirements

3–5 years of management experience.
Boating and/or marine-related experience.
Ability to swim.
CPR/First Aid certification.
Ability to organize and produce diverse marina programs.
Computer proficiency, including MS Word, Excel, and Outlook.
Ability to interact with a wide variety of people, organize and coordinate multiple priorities, learn and develop new skills, solve problems, and maintain confidentiality.
Excellent interpersonal, administrative, telephone, and other communication skills.
Ability to move frequently on foot around the unit; bend, lift, carry, reach, and extend arms and hands above shoulder height.
Ability to lift, carry, and push up to 25 lbs. regularly, 30–35 lbs. frequently, and up to 50 lbs. occasionally.
Ability to stand throughout the workday and climb steps regularly.
Ability to withstand temperature extremes and inclement outdoor weather.
Ability to read and write work-related documents in English and communicate clearly in English with customers and coworkers.
Ability to communicate constantly with employees in a fast-paced environment.
Physical presence at the job site is essential.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Plan and develop daily operations; forecast and analyze sales, labor, and profit; and ensure compliance with the established budget.
Schedule, supervise, and participate in unit-specific operational duties.
Recruit, supervise, train, schedule, discipline, review, and direct the unit’s management and staff.
Maintain accounting records, daily reports, and cash control; manage the profit-and-loss statement.
Respond to customer inquiries and resolve customer complaints.
Maintain a safe facility and uphold standards for equipment maintenance, housekeeping, sanitation, dress, cash control, and employee hygiene.
Notify the District Manager of unusual events, circumstances, and safety or quality-control issues.
Represent the company professionally and positively when interacting with clients, guests, associates, and vendors.
Ensure maintenance of facilities, docks, and surrounding grounds.
Create and implement preventive maintenance programs for infrastructure and equipment, as well as a comprehensive risk management program.
Manage boat and vessel scheduling, slip leasing, and collections.
Maintain awareness of safety issues and report them immediately to the manager.