Team Manager - Bal Harbour

Tiffany & Co.•Bal Harbour, FL

13h•Onsite

About The Position

The Team Manager supports the Director in leading, developing, and supporting sales, operations, and security team members to meet or exceed commercial targets and elevate the Tiffany store experience. The Team Manager oversees the store when the Director is not present and acts as an inspiring leader, mentor, coach, and Guest Experience Manager who builds relationships with internal and external clients and ensures unsurpassed client service. The role leads sales and operations to create exceptional client experiences, achieve commercial and profitability targets, and build a climate of service excellence in partnership with the Store Director. The Team Manager embodies LVMH values by cultivating an entrepreneurial spirit, being creative and innovative, delivering excellence, and recognizing the importance of people. Responsibilities span sales generation and client development; delivering a client-centric service experience; attracting, developing, and retaining talent; and ensuring operational efficiency, effective back-of-house practices, and compliance with internal controls.

Requirements

At least 3 years of retail or luxury retail store management experience, or relevant customer-related experience such as hospitality.
Proven track record in sales generation and managing the achievement of commercial results.
Ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.
Proficiency with Microsoft Office, including Word, Excel, Outlook, Visio, and PowerPoint; client tracking systems; and point-of-sale (POS) systems.
Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
Must be authorized to work in the United States or in the country where the position is based.

Nice To Haves

A college or university degree.

Responsibilities

Coach, guide, and support store sales and/or operations to orchestrate the client experience and meet or exceed commercial and profitability targets.
Lead collaboratively and decisively, build a climate of service excellence, and partner with the Store Director.
Oversee the store when the Director is not present.
Manage and motivate the team to achieve or exceed store commercial targets.
Drive client development activities to cultivate new and existing clients, personally manage client relationships, and support brand recognition and market penetration.
Drive business through key product pillars, product category targets, and relevant KPIs.
Lead, model, and coach based on client feedback to elevate the Tiffany Experience.
Maintain a management presence on the sales floor, coaching the team and ensuring client experience expectations are consistently met.
Optimize hospitality and store amenities to create unique client experiences.
Act on NPS performance and client feedback to improve customer service.
Attract, hire, and retain top talent to cultivate a high-performance environment.
Train, coach, and provide qualitative feedback; use recognition, rewards, and performance management to improve engagement and performance.
Prioritize diversity, cultivate inclusive environments, foster growth, and encourage an entrepreneurial spirit.
Set and communicate clear, challenging goals aligned with strategic priorities and key results.
Use training and development offerings to support employee growth and performance.
Ensure exceptional operational support for sales and service.
Manage efficient back-of-house operations, maintain consistency with established procedures, and identify and implement efficiencies and best practices.
Ensure compliance with internal control procedures.
Flexibly work in different roles according to business needs, including on the sales floor and in operations.