Lot Attendant - St. Regis Bal Harbour Resort

Towne Park•Miami Beach, FL

7d•Onsite

About The Position

The Lot Attendant collects and reconciles revenue and parking reports accurately while providing attentive, friendly, and efficient hospitality to guests throughout their stay. When vehicle stacking is necessary, the attendant parks and retrieves guest vehicles according to company standards and provides exceptional customer service. The role may also involve enforcing the site management team’s parking policies and procedures. The position follows established practices and procedures, works under specific directions, and is checked frequently. The attendant has control over available resources only. Work is primarily outdoors, potentially for the entire shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required. The schedule requires open availability for AM and PM shifts.

Requirements

High school diploma or GED, or equivalent combination of education and experience.
At least 18 years of age and able to pass a criminal background check and drug screen.
Valid driver’s license and clean driving record.
One to three months of related experience and/or training, or equivalent combination of education and experience.
Knowledge of customer service.
Able to drive a manual-transmission vehicle and perform parallel parking.
Able to read and write standard English, comprehend simple instructions and correspondence, write simple correspondence, and communicate information effectively in one-on-one and small-group situations.
Able to perform basic arithmetic involving three-digit numbers and calculations with American money, weight, volume, and distance measurements; understand 24-hour and military time systems and rates based on elapsed time.

Nice To Haves

Customer service experience preferred.
Register or computer experience preferred.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, location staff, and coworkers; promptly acknowledge and greet guests and use guest last names when appropriate.
Maintain composure and accuracy under pressure, use the appropriate salutation and Towne Park phone etiquette, assist guests with directions and inquiries, and stand while serving guests.
Provide information about the surrounding area and attractions; protect guest confidentiality and the security of financial and identifying information.
Stack vehicles when necessary, secure keys, retrieve vehicles promptly, drive slowly and cautiously when delivering vehicles, and collect parking operations data when applicable.
Collect and reconcile revenue, provide receipts upon request, categorize tickets for audits, complete shift reports, follow bank procedures, and operate equipment such as registers, gates, POS systems, and credit card machines.
Obtain information about daily events and rates, secure guest keys after each interaction, maintain claim checks and guest folio archives, and produce guest vehicle inventories for billing.