Lot Attendant - St. Regis Bal Harbour Resort

Towne Park•Miami Beach, FL

About The Position

The Lot Attendant collects and reconciles parking revenue and reports accurately while providing attentive, friendly, and efficient hospitality to guests throughout their stay. When vehicle stacking is necessary, the attendant parks and retrieves guest vehicles according to Towne Park standards and secures vehicle keys appropriately. The role may also require following the site management team’s parking policies and procedures. The position involves greeting and assisting guests, responding to inquiries, sharing information about local attractions and events, protecting confidential information, processing payments and parking records, and operating parking equipment. Work is primarily outdoors and may take place in extreme heat or cold for extended periods. Travel of up to 5% may be required.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Must be at least 18 years old and pass a criminal background check and drug screen.
Valid driver’s license and clean driving record.
One to three months of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of customer service.
Ability to drive a manual-transmission vehicle and parallel park.
Ability to read and write standard English, understand simple instructions and correspondence, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with three-digit numbers and use American money and standard weight, volume, and distance measurements.
Ability to understand 24-hour and military time systems and rates based on elapsed time.
Ability to sit or stand for extended periods and perform the physical activities and lifting described for the position.
Ability to work outdoors for extended periods in conditions that may include extreme heat and cold.

Nice To Haves

Customer service experience preferred.
Register or computer experience preferred.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, location staff, and co-workers; promptly acknowledge and greet guests and use their last names when appropriate.
Maintain composure and accuracy under pressure, use appropriate greetings and Towne Park phone etiquette, answer guest inquiries, provide directions, and stand while serving guests.
Provide information about the surrounding area and attractions, protect guest confidentiality and the security of financial and identifying information.
Park and retrieve stacked vehicles when necessary, secure vehicle keys, drive cautiously when delivering vehicles, and collect parking operations data when applicable.
Collect and reconcile revenue, provide receipts upon request, categorize tickets for audits, complete shift reports, follow bank procedures, and operate registers, gates, POS systems, and credit card machines.
Obtain information about daily events and parking rates, secure guest keys after interactions, maintain claim checks and guest folio archives, and produce vehicle inventories for billing.