Valet Attendant - Must Work Weekends - The Graduate Evanston

Towne Park•Evanston, IL

13d

About The Position

The Valet Attendant, referred to in the posting as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles safely and promptly and assists guests with luggage during arrival and departure when applicable. It also involves helping guests with directions, transportation, reservations, facility information, and other requests. The position pays $15 per hour plus $5–$10 per hour in tips. The schedule may include AM or PM shifts, and weekend work is required. Benefits-eligible employees may enroll in accident, critical illness, hospital indemnity, and telemedicine benefits, as well as the company’s 401(k) plan; eligibility depends on job classification, employment length, and hours worked. Seasonal and temporary roles are not eligible for the benefits described.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, understand simple instructions and correspondence, write simple correspondence, and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, including calculations with American money; understand 24-hour and military time systems; and understand rates based on elapsed time.
Ability to perform parallel parking.
Availability to work weekends.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly and use guests’ last names.
Welcome guests using the salutation of the day, follow proper phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to approved locations.
Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain vehicle and ticket records, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
Calculate and collect revenue for vehicles when needed.